Welcome & Service Assistant

3 weeks ago


Cheltenham, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is based on 900 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You will be paid £10.78 an hour, roughly £9702 per year.

What it's like to work here:Chedworth Roman Villa sits in a beautiful coombe surrounded by ancient woodland. We are a site of national importance and although first excavated in 1864 our story is not yet fully understood. We have had exciting discoveries in the last 6 years which have contributed to the story of Roman Britain. We are a lively team and Chedworth has a varied events programme which we support. We are looking for someone with energy, enthusiasm and a flexible attitude, a good team player but who can also work alone if required.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (900 hrs py)



  • Cheltenham, Gloucestershire, United Kingdom Cheltenham Borough Council Full time

    Come and work for an award winning organisationCheltenham welcomes around 2 million visitors per year. It is a popular destination for shopping, food and drink, events, sightseeing, and green spaces. Events such as Cheltenham Races and Cheltenham Festivals attract thousands of visitorsMarketing Cheltenham is the official Destination Marketing Organisation...


  • Cheltenham, Gloucestershire, United Kingdom Cheltenham Borough Council Full time

    Come and work for an award winning organisationCheltenham welcomes around 2 million visitors per year. It is a popular destination for shopping, food and drink, events, sightseeing, and green spaces. Events such as Cheltenham Races and Cheltenham Festivals attract thousands of visitorsMarketing Cheltenham is the official Destination Marketing Organisation...


  • Cheltenham, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience? We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide...


  • Cheltenham, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience? We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide...


  • Cheltenham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cheltenham, GL52 6HZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Cheltenham, Gloucestershire, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? Do you enjoy welcoming customers and members and helping them make the most of their visit? Do you have customer service, reception, front desk or sales and service experience?We are looking for a reliable, enthusiastic individuals, who will enjoy working as part of our team to provide exceptional...


  • Cheltenham, Gloucestershire, United Kingdom Asda Express Full time

    Customer Service Assistant - Cheltenham, GloucestershireRole: Retail AssistantLocation: Cheltenham, GL52 6HZHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressTransport RequiredWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to...


  • Cheltenham, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cheltenham, GL52 6HZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: ASDA Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Cheltenham, United Kingdom Cotswold Farm Park Full time

    You work as part of the Guest Services Team to ensure that the cleanliness, presentation and condition and of all public areas are maintained at a consistently high standard throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards, **Areas of **Responsibility** **Indoor area cleaning** - Vacuuming - Sweeping -...


  • Cheltenham, United Kingdom RAMADA CHELTENHAM ( Cheltenham Regency Hotel ) Full time

    We strive to create a warm and welcoming atmosphere for all our members and guests, so a sociable and personable nature is important and of course a big smile! Experience in Reception, bar work and or service preferred, but attitude and personality are the number one qualification for this role, you can be reassured that training and support is provided. -...


  • Cheltenham, United Kingdom Cotswold Farm Park Full time

    **Job Purpose** You work as part of the Guest Services Team to ensure that the cleanliness, presentation and condition and of all public areas are maintained at a consistently high standard throughout. Our teams work with enthusiasm and demonstrate excellent customer service standards, This role will predominantly be covering cleaning, but due to the...


  • Cheltenham, United Kingdom Asda Express Full time

    Customer Service Assistant - Cheltenham, Gloucestershire Role: Retail Assistant Location: Cheltenham, GL52 6HZ Hours: Part-Time Hours Available / Permanent Hourly Rate: £11.44 Bonus Scheme: Quarterly Bonus Incentive! Company:  Asda Express Transport Required We are looking for friendly and dedicated Retail Assistant who can provide...


  • Cheltenham, United Kingdom bp Retail Full time

    **Customer service assistant** **About bp retail** **What we are looking for** **What you will be responsible for** - Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority - Serving our customers and operating the till - Preparing and serving beverage and food items from our...


  • Cheltenham, Gloucestershire, United Kingdom RAMADA CHELTENHAM ( Cheltenham Regency Hotel ) Full time

    We strive to create a warm and welcoming atmosphere for all our members and guests, so a sociable and personable nature is important and of course a big smileExperience in Reception, bar work and or service preferred, but attitude and personality are the number one qualification for this role, you can be reassured that training and support is provided....


  • Cheltenham, United Kingdom The Cheltenham Trust Full time

    Are you a customer service assistant looking for a new role? We are looking for a reliable, enthusiastic individual who enjoys working as part of our team to provide exceptional standards of customer service in a busy and varied environment. Reporting to the Sales Manager, the role will involve providing an exceptional welcome to all customers, proactively...

  • Services Assistant

    3 weeks ago


    Cheltenham, United Kingdom Sainsbury's Full time

    **Location** - Oakley Store, Sainsbury's Supermarkets Ltd Priors Road, Cheltenham, GL52 5AQ **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 239225 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job...

  • Services Assistant

    4 weeks ago


    Cheltenham, Gloucestershire, United Kingdom SAINSBURY'S Full time

    Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you As the job title suggests, this is all about service and offering the very best shopping experience for our customers, after all that is what will keep them coming backAs a Services Assistant you'll be the friendly professional face on our checkouts,...

  • Services Assistant

    7 days ago


    Cheltenham, United Kingdom Sainsbury's Full time

    **Location** - Tewkesbury Road Store, Sainsbury's Supermarkets Ltd Gallagher Retail Park, Cheltenham, GL51 9RR **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237384 **Schedule** Sun 12pm - Sun 4pm Mon 12pm - Mon 6pm Tue 4pm - Tue 8pm Thu 11am - Thu 6pm Fri...


  • Cheltenham, United Kingdom National Star Full time

    Salary: FTE £18759 (Minimum 4% increase from April 2023) Role type: Part Time, All Year Post Hours: 20 hours per week / 52 Weeks Contract type: Permanent Contract: All year post Location: Cheltenham Closing Date: 05/03/2023 Job Details: **The role**: Working as an administration assistant at our Bradbury Gardens residence in Cheltenham near...


  • Cheltenham, Gloucestershire, United Kingdom G4S Full time

    Role Responsibility:CUSTOMER SERVICES ASSISTANT Salary: £24,745.79 per annumWorking Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)Location: Cheltenham, GL51 0EX Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to...