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Broker Support

4 months ago

Norwich, United Kingdom Master Private Finance Full time

**Our Company**:
Master Private Finance is a specialist finance intermediary-based brokerage, based in Norwich city centre.
We work with other financial advisers, solicitors, surveyors, and other industry professionals connecting clients in need of specialist finance to lenders you won’t usually see on the high street.

We offer Bridging, Development and Commercial mortgages alongside Second Charge Mortgages (secured loans) and specialist buy to let. We also package for an array of non-high street residential mortgage lenders.

Master Private Finance is Directly Authorised by the Financial Conduct Authority to provide whole of market, regulated advice on all regulated products.

**The role**:
As Broker Support with MPF, you will likely be the first voice a customer hears when they get in touch to offer a new case for review. You will be the person who takes ownership for a task and completes it to a high standard.
Whilst handling our existing broker network you will also manage our E-Mail in-tray, along with your team.
There will be a variety of tasks to complete which include data entry, validation of identity and/or original copy items, follow up calls and general administration.

You will play a vital role in supporting the existing team of advisers by completing their administration tasks whilst also learning from them as part of your development toward being a fully qualified adviser.
At MPF we believe the best advisers are the ones we have developed ourselves by joining the Broker
Support team to learn the role, our expectations, and our industry. Once you have completed a successful probationary period of least 6-months we then look to begin your development as a qualified adviser.

214b Cavell House, Stannard Place,

St Crispins Road, Norwich, NR3
1YE
**T **01603 863 603

11875969. Registered Office 214b Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE

**What we stand for**:
At MPF, we do things differently.

We believe that good people deserve an opportunity to thrive regardless of who they are, their previous skill set or any other identifying factor.

We are a multi-award nominated firm including recognition as ‘mortgage change makers’ and an Elite
Women’s award; driven by the shared core values of our people, to deliver a place to work that is loved by all and delivers excellence in service to our clients.

Client care & quality processing are the hallmarks of our business & our people.
Our dedication to our people is a promise made from the moment you join. We will lead by example, support you as you learn; provide a safe, open and diverse work culture - you are free to be you. Whoever you are, wherever you come from, whatever you look like.

We offer a range of flexible working options depending on need, ability or circumstance to fit as best we can around life.

**The Person**:
You will need a GCSE or equivalent grade C or above in English and Mathematics.
You will need an evidence-based background in a previous administrative role.

214b Cavell House, Stannard Place,

St Crispins Road, Norwich, NR3
1YE
**T **01603 863 603

11875969. Registered Office 214b Cavell House, Stannard Place, St Crispins Road, Norwich, NR3 1YE

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee mentoring programme
- Financial planning services
- Free fitness classes
- Gym membership
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 04/09/2023