User Experience Support Officer

3 months ago

London, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 308232**Salary**:

- £25,915 - £30,402- National: £25,915 - £27,116, London: £29,082 - £30,402 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Property & Corporate Strategy**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, Wales, West Midlands (England), Yorkshire and the HumberAbout the job

**Job summary**:
Are you seeking a role with a challenge, where you make life better for others? We've got 29,000 users who we need to support, across 9 different organisations. In the Defra Group Shared Services User Experience team we provide guidance, training, and turn feedback in to action for all those members of staff across Defra Group organisations. As a support officer you have be providing support to deliver all of this.

The team support the wider business to access services provided by our shared services provider, SSCL to deliver HR, Finance and Commercial transactions. Also working towards supporting user experience for any extension to the services provided Defra Group to support the wider business. This role supports the User Experience Officer in providing clear communications, turning data in to really useful information and supporting users to access training and maintaining and organising shared folders and mailboxes.

**Job description**:
Administrative support to the team in the delivery of services and relationships with internal and external stakeholders and partners including Defra Group, other areas of government, and suppliers.

Administrative support to the team in the delivery of the Defra Group Shared Services communication and marketing strategies, ensuring that users are kept informed and updated as appropriate. Support the delivery of clear concise and transparent communications.

Administer elements of the Defra Group Shared Services training and guidance delivery, ensuring timeliness of updates and administration / organisation of any meetings, web training sessions etc.

Organise and maintain information and storage and retrieval systems and ensure that information is up to date and readily accessible to facilitate ease of team working.

Proactively assist in reviewing and updating information on intranet pages and other support sites

Deliver outputs for governance boards and user groups where required, including arranging meetings, note and action taking.

Support the User Experience Officer in the production of information delivered to stakeholders and users in a user friendly, concise but informative way. This will be required for stakeholders and users at all different levels across Defra Group and Government organisations.

Influence stakeholders to ensure that the objectives of Defra Group Shared Services can be delivered in partnership and through those stakeholders.

Be adaptable and work towards future Government strategy on shared services and the impact on all parts of Defra Group.

Some working across the wider Group Corporate Services Service Management Team may be required.

**Person specification**:
Essential criteria:

- Ability to operate effectively in a team and independently
- Strong customer service skills with the ability to communicate with users, third parties and stakeholders to positively drive outcomes and resolutions
- Excellent communication and interpersonal skills, both verbal and written
- Excellent organisational skills, including ability to prioritise and work under pressure
- Intermediate Excel skills
- Experience of using Power BI.
- Data analysis skills to interpret information and produce relevant reports.
- Ability to produce graphs / reports to tell a story

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Delivering at Pace

**Benefits**:

- Alongside your salary of £25,915, Department for Environment, Food and Rural Affairs contributes £6,997 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Blended Working**

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and

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