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User Experience Lead

3 months ago

London, UK, United Kingdom Zebra People Full time

My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.


This is a real opportunity to make a huge difference in many people's lives by providing a refined service that meets user needs, is clear and concise, and minimizes stress.


Key Responsibilities:

  • Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
  • Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
  • User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
  • Service Development: Develop end-to-end journeys for early prevention and family pathways, and design future customer experiences for families.
  • Collaboration: Work closely with experts in user experience and design to influence future service strategies.


Ideal Candidate Profile:

  • Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
  • Leadership Skills: Proven ability to manage and inspire a team, driving high-quality outcomes.
  • User-Centered: Strong understanding of user-centered design principles, with experience working with vulnerable populations.
  • Innovative: Ability to think strategically and implement innovative solutions to complex problems.


Why Join:

  • Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
  • Professional Growth: Lead a high-profile project with opportunities for professional development and recognition.
  • Collaborative Environment: Work in a supportive and dynamic team committed to making a difference


Location; Hybrid - 2 days in Central London office. (Offer very flexible working conditions)


Salary; £80,000 + excellent pension scheme.


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