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Customer Success Manager
4 months ago
We have a fantastic opportunity for a **Customer Success Manager** to join us at Stannah, to assist with our independant, global distributors.
As a Customer Success Manager you will be the first point of contact for issue resolution, delivering exceptional customer support and taking ownership of issues managing them to success.
In the Customer Success Manager role you will be focused on communicating with distributors on lead times, quality and other manufacturing issues, therefore we are looking for an individual who has experience of a customer support or similar role, with provenpositive issue resolution.
We are looking for an individual who has a background of working in a Customer Service, Account Management or similar role.
Ideally as a Customer Success Manager you will be able to demonstrate that you can liaise with internal and external stakeholders, preferably in a B2B, international and multicultural environment.
This is a hybrid role with the flexibility to work from home and in the office to meet the business needs.
**Key Responsibilities**:
- First point of contact for issue resolution
- Ownership of all queries to liaise with and coordinate the Order Fulfilment, Shipping, Customer Support, Quality and Operations Teams in manufacturing
- Own and manage proactive communication with distributors
- Create, maintain and communicate business performance reports internally and externally
- Regular account calls with distributors
- Organise and coordinate new distributors’ set up
**Minimum Requirements / Qualifications**
- Good standard of English/Maths and Science at GCSE or equivalent level, grade A to D??????????????
**Company Information**:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation andplay a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’lifestyles.
**Benefits Include**:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, which is paid to all employees each quarter, based on Group Company profits
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations.
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
