Customer Success Specialist

7 months ago


Andover, United Kingdom AML Analytics Full time

**What we do**

AML Analytics are world leaders in the testing and validation of sanction screening and transaction monitoring systems, used by regulated financial institutions for protection against the risks associated with financial crime. We also test the sanction screening and transaction monitoring systems of crypto exchange and virtual currency business.

Our innovative tests establish the effectiveness and the efficiency of sanction screening, and transaction monitoring systems to help traditional and non-traditional financial institutions meeting regulatory requirements, minimise exposure to financial crime risk and ensure robust detection systems are in place. We currently work with several of the largest banks in the world and we have tested many thousands of systems since our incorporation in 2010.

AML Analytics is an established and trusted technology company with a team of talented professionals delivering unrivalled RegTech and SupTech solutions to our customers. Our progressive research is shaping the future of the anti-financial crime and risk technology market through innovation.

**What’s in it for you**

Do you want to make a difference, have a rewarding career and a great work / life balance?

Do you want ownership, to work with cutting edge technologies, have a voice, and be heard?

Do you want to improve yourself and the people around you, thrive in a team of open and forward thinkers?

Then look no further Here is a few of the extra benefits there are working with us

**Key Responsibilities**:

- Ensure Customer retention by developing and implementing customer engagement strategy
- Maximise customer use of products and services
- Embed the adoption of products and services aligning to customers objectives.
- Monitor the behaviour of our clients to identify non-regular use of products and propose suitable actions to ensure effective product use
- Provide training to clients demonstrating the use of our platforms (such as - how to create tests, upload files and analyse results)
- Ensure excellent communication with clients, internal IT Teams and Sales Teams regarding product development, new or existing functionality
- Provide Bespoke Regulatory Reporting
- Identify opportunities to enhance revenue that customers may benefit from

**Nice to haves**
- Educated to degree level preferred.
- Excellent Communication and written skills
- Previous experience in a customer facing role working with sales preferred
- Previous experience in vendor-based services provided to financial institutions preferred
- Data and logic orientated

**Personal Qualities...**
- Strong interpersonal skills
- Thorough and accurate, paying great attention to detail
- Team player focused on customer objectives
- A “can-do”, flexible approach and a team ethic
- Highly organised and able to juggle numerous projects at once
- Willingness to “have a go” and take ownership
- Highly motivated with a genuine drive to learn about and understand our products and industry that we work in

**Opportunities for**
- Pilates classes
- Massage at work
- Bring your dog to work
- Pool table
- Fancy coffee machine
- Company days out
- Visits to our Technology Hub in Malaga, Spain
- Limitless personal development opportunities
- Potential for a yearly bonus based on performance
- 25 Days Holiday + Bank Hols

With all these great benefits, we ask people to come into the office at least three days per week, so they can make the most of what we offer and mingle with the AMLA team.

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Andover: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Due to the remote location of our UK office and requirement to be in the office 3 days per week, do you have your own transportation to be able to reliably commute to it? There are no public services available close enough to the office, so having own transportation is a must.

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Andover



  • Andover, Hampshire, United Kingdom Oyster Recruitment Limited Full time

    Job DescriptionThe successful candidate will be responsible for:Identifying and targeting potential customers across diverse industriesPreparing customised quotes and detailed proposalsKey Responsibilities:Building and maintaining long-term customer relationshipsAddressing customer queries and providing effective solutionsExperience Required:Experience in...


  • Andover, United Kingdom Ascend Consulting Full time

    Customer Success Manager, Andover to £50,000 + bonus (Hybrid working) This is an exciting time for a Customer Success Manager to join an exciting Software company, and to be part their growth journey as they increase market share of their Flagship management system. You will play a key role in their team as Customer Success Manager reporting directly to...


  • Andover, United Kingdom CV-Library Full time

    Customer Success Manager, Andover to £50,000 + bonus (Hybrid working) This is an exciting time for a Customer Success Manager to join an exciting Software company, and to be part their growth journey as they increase market share of their Flagship management system. You will play a key role in their team as Customer Success Manager reporting directly...


  • Andover, Hampshire, United Kingdom LWC Drinks Full time

    Key ResponsibilitiesWe are looking for a Customer Growth Specialist to join our LWC Drinks team covering Hampshire, Wiltshire, and Berkshire. Your main duties will involve managing sales performance within your designated territory, focusing on revenue growth through strategic category expansion and retention of existing customer relationships.


  • Andover, Hampshire, United Kingdom Sodexo Group Full time

    About the JobThis Customer Experience Specialist role is ideal for individuals who enjoy interacting with people and providing exceptional customer service.As a key member of our Sodexo team, you will be responsible for delivering outstanding customer experiences in our food and beverage areas.The estimated salary for this role is £23,000 per annum, making...

  • Customer Assistant

    7 months ago


    Andover, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. Part time contract (10-20 hours) - will involve weekends and shifts will start at 5am in the morning. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...

  • Customer Assistant

    7 months ago


    Andover, United Kingdom Lidl Full time

    Summary £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. Part time contract (20-30 hours) - will involve weekends and both opening and closing shifts. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing...


  • Andover, Hampshire, United Kingdom CH&Co Catering Limited Full time

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team as a Front of House and Catering Staff. This role involves providing exceptional customer service, preparing food and beverages, and maintaining a clean and welcoming environment.Key Responsibilities:Prepare, cook, and serve food and drinks as per menu requirementsMaintain high...


  • Andover, Hampshire, United Kingdom ASDA Full time

    Job DescriptionWe are seeking a Colleague and Customer Service Specialist to join our Online team at Andover. This is a full-time fixed-term contract position with a competitive salary of £12,040 per annum, paid weekly.You will be responsible for working across departments to ensure efficient running of our stores, serving customers, perfecting pizzas,...


  • Andover, United Kingdom Personnel Selection Full time

    Job SummaryThis full-time and permanent role as a Customer Care Advisor offers a unique opportunity to join a dynamic team focused on delivering exceptional customer experiences. As a key member, you'll play a vital role in resolving issues and complaints efficiently, ensuring customer satisfaction and loyalty.The successful candidate will have at least two...


  • Andover, Hampshire, United Kingdom Flat Fee Recruiter Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Technical Coordinator to join our team at Flat Fee Recruiter.This role is ideal for an individual who can provide exceptional customer service while also coordinating technical aspects of the job.The successful candidate will be responsible for handling customer inquiries, resolving issues, and...

  • Customer Assistant

    6 months ago


    Andover, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | 20-30 hour contract | will involve weekends and both opening and closing shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to...

  • Customer Advisor

    6 months ago


    Andover, United Kingdom Correct Contract Services Ltd Full time

    **12 months Fixed Term Maternity Cover.** **About Us**: Correct Contract Services is an Energy efficiency specialist contractor servicing all market sectors in the south of England. Based in Andover, Hampshire we cover a wide area of the whole of England. Our primary customers are local authorities & social housing providers. **Job Purpose**: Be...

  • Customer Advisor

    7 months ago


    Andover, United Kingdom Correct Contract Services Ltd Full time

    **About Us**: Correct Contract Services is an Energy efficiency specialist contractor servicing all market sectors in the south of England. Based in Andover, Hampshire we cover a wide area of the whole of England. Our primary customers are local authorities & social housing providers. **Job Purpose**: Be responsible for first line support with inbound...


  • Andover, Hampshire, United Kingdom Reed Specialist Recruitment Full time

    Job Overview: We are seeking a Trade Marketing Specialist to join our team in Andover. As a Trade Marketing Specialist, you will be responsible for developing and implementing marketing strategies that drive brand awareness and sales.The successful candidate will have previous experience in trade marketing, working across brand awareness, managing budgets,...


  • Andover, United Kingdom Progresso Search Full time

    Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team. **Hours**: Monday to Friday 09:00 - 17:00 which will include occasional Saturdays in return for a day in lieu. **Summary Duties and Responsibilities of...

  • Customer Assistant

    1 month ago


    Andover, United Kingdom CV-Library Full time

    Customer Assistant Summary £12.40 - £13.35 per hour | 20-30 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just...

  • Customer Assistant

    5 days ago


    Andover, United Kingdom Lidl GB Full time

    Summary £12.40 - £13.35 per hour | 30 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer Assistant, no...


  • Andover, Hampshire, United Kingdom Stretch Zone Full time

    Key ResponsibilitiesThis critical role entails forging lasting ties between member dentists and our organisation. Daily activities will revolve around interaction with customers via various channels (mainly phones), ensuring prompt response times and unrivalled levels of customer satisfaction. Developing strategies alongside business development consultants,...

  • Estate Agency

    2 days ago


    Andover, United Kingdom AMR - Specialist Property Recruiters Full time

    This established multi office property brand are looking to recruit a Senior Property Manager based at their offices in Andover. This successful well known agent is part of a national network of over 150 offices, all focused on delivering the very best property letting and management service to landlords nationwide. The Senior Property Manager role is...