Customer Advisor

4 months ago

Andover, United Kingdom Correct Contract Services Ltd Full time

**About Us**:
Correct Contract Services is an Energy efficiency specialist contractor servicing all market sectors in the south of England. Based in Andover, Hampshire we cover a wide area of the whole of England. Our primary customers are local authorities & social housing providers.

**Job Purpose**:
Be responsible for first line support with inbound calls, raising tasks and filtering queries to correct departments and colleagues. Delivering an exceptional service to our customers and clients. Organising own workload and ensuring accountability for follow up. Ensuring accuracy of data on all systems of work, with clear detail and instruction.

What you will be doing as our Telephone Receptionist & Inbound Call Handler:
**Duties**
- Delivering “Excellent” customer service across the business, in line with CCS Values.
- Answering calls swiftly and handling inbound calls for a variety of different departments.
- Making outbound calls when required
- Taking messages and information accurately, relaying to colleagues in various departments, in a professional and timely manner.
- Keeping up to date with new customers and information shared from departments.
- Highlighting potential improvements to systems and procedures as part of continuous improvement initiatives.
- Representing the company in a professional manner at all times
- Building rapport with customers and colleagues
- Managing daily workflow
- Administration duties as directed by Line Manager.
- Complete any other duties and tasks requested in line with business needs

**Skills/Qualifications**:

- Exceptional customer focus and attention to detail
- Good communication skills, both verbal and written, to include computer literacy and excellent typing skills.
- Good organizational skills, including own time management.
- Administration & Customer Service experience
- Experience handling inbound and outbound calls.
- Professional telephone manner
- Excellent listening skills
- Ability to multitask.
- Able to use own initiative.
- Confident on the telephone
- Highly motivated individual
- Excellent timekeeping and attendance

**Desirable**:

- Administration Qualification
- Call Centre Experience 2 years

**Personal Attributes**:

- You pride yourself on truth and share knowledge for the greater good.
- You are committed to improvement and are an active team participant.
- You accept responsibility for your role and promote ownership in others.
- You have a desire to be successful and achieve goals, whether small or large.
- You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.

**We are an equal opportunities employer and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.**

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Andover: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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