Call Desk Handler
5 months ago
Why Prism Healthcare?
Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
**Role Description**:
- Answer and direct telephone calls
- File sales paperwork correctly and with relevance
- Assist with customer enquiries and advise where necessary
- Develop and maintain professional working relationships with customers
- Processing/collating management information as and when required
- Process sales orders, purchase orders and quotes as and when required
- Performing such other tasks as may be necessary for the smooth operation of the department and/or the company
- Working as directed by Direct Line Supervisor
Essential Duties including but not limited to:
- Excellent telephone manner
- Good background in administration
- Accurate data entry skills
- Ability to work under own initiative
- Excellent communication skills both written and spoken
- Excellent organisation skills
- Ability to multitask and stay calm under pressure
- Keen eye for detail
- Experience of Microsoft Office. With reference to: Excel and Word.
- Good understanding of geography of UK
**Education and Experience**
- Experience working in similar customer engagement role
- Demonstrate effective time management skills, administrative capabilities, and effective written and oral communication capabilities
- Flexible approach to work and working hour
**Personal Characteristics**
**- **Articulate, professional and customer orientated
- Structured and process driven
- Admin and Computer literate
- Ability to self-manage workload
**Company Benefits**
**Varied Shift pattern on a rota basis, 8am-4pm, 9am-5pm and 10am-6pm**
- Competitive Salary, paid monthly.
- Ongoing training and development.
- 25 days holiday, plus bank holidays.
- Pension Scheme, matched contribution/salary sacrifice.
- Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody.
- Life Assurance Scheme.
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
- Long Service Awards.
- Holiday Purchase Scheme.
- Social Committee.
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- What are your salary expectations?
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: Call Desk Handler
-
Call Desk Handler
5 months ago
Wakefield, United Kingdom Prism Medical UK Full timeWhy Prism Healthcare? Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment....
-
Call Desk Handler
5 months ago
Wakefield, United Kingdom Prism Medical UK Full timeWhy Prism Healthcare? Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment....
-
Non Emergency Patient Transport Service Call Handler
5 months ago
Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full timeAn exciting opportunity has arisen for enthusiastic, customer focused individuals to join our team of Non-Emergency Patient Transport Service Call Handlers. **We're looking for people who want to either**: - Work entirely from home, - Work a flexible model between home and office, - Work entirely from our office at our Wakefield HQ. Do you love talking on...
-
Pts Apprentice Call Handler
5 months ago
Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full timeVisiting hospital is not fun. And for some people, just getting to their hospital appointments and back home again is tough. It’s for these reasons that we need people who can make arranging transport the easy part. Our Patient Transport Service (PTS) provides NHS-funded transport for people who can’t get to their healthcare appointments by other means....
-
Service Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeService Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries...
-
Service Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeService Desk Advert PAYE TEMP - with potential for permanacny Full time - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries...
-
Service Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeService Desk Agent Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking...
-
IT Helpdesk Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeService Desk Agent Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking...
-
Reservations Call Centre Representative
5 months ago
Wakefield, United Kingdom The Dabangg Hospitality Group Full timeThe Dabang Hospitality Group are experts in luxury dining and the team behind popular hospitality brands SakkuSamba, Estabulo, SAKKU, Caffe Noor, Fleur and Casa Peri Peri. The group boasts a portfolio of impressive restaurants across the UK with the development of new restaurant concepts and procurement of new venues a constant. At present, the Dabang...
-
Reservations Call Centre Representative
5 months ago
Wakefield, United Kingdom The Dabangg Hospitality Group Full timeThe Dabang Hospitality Group are experts in luxury dining and the team behind popular hospitality brands SakkuSamba, Estabulo, SAKKU, Caffe Noor, Fleur and Casa Peri Peri. The group boasts a portfolio of impressive restaurants across the UK with the development of new restaurant concepts and procurement of new venues a constant. At present, the Dabang...
-
Reservations Call Centre Representative
5 months ago
Wakefield, United Kingdom Sakku Ltd Full timeSakku Ltd are experts in luxury dining and the team behind popular hospitality brands SakkuSamba, Estabulo, SAKKU, Caffe Noor, and Casa Peri Peri. The group boasts a portfolio of impressive restaurants across the UK with the development of new restaurant concepts and procurement of new venues a constant. At present, Sakku has approximately 600 employees as...
-
Service Desk Agent
5 months ago
Wakefield, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: Wakefield** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Advisor
5 months ago
Wakefield, United Kingdom Fujitsu Full time**Service Desk Agent** **Location: Wakefield** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...
-
Service Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeAre you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to...
-
1st Line IT Service Desk Agent
5 months ago
Wakefield, United Kingdom Project People Full timeService Desk Agent Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...
-
Pts Apprentice Call Handler
5 months ago
Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full timePlease see the attached job description for further information. When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. Also, list your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.
-
Service & Repair Scheduler
5 months ago
Wakefield, United Kingdom Prism Medical UK Full timeWhy Prism Healthcare? Prism Healthcare Group are a highly reputable healthcare company employing circa 700 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment....
-
Receptionist
5 months ago
Wakefield, United Kingdom Trinity Medical Centre Full timeThe role entails covering 3 main areas within the remit of Reception with a normal working week covering a mixture of all 3. Call Centre duties - Answering calls from patients to request appointments ensuring sufficient information is taken to enable Access team to care navigate patient to the correct clinician or service, deal with minor complaints, answer...
-
Hotel Receptionist
5 months ago
Wakefield, United Kingdom Wakefield Limes Hotel Full time**Job Overview**: **Responsibilities**: - Greet and welcome guests upon arrival - Check-in/check-out guests efficiently - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and concerns promptly and professionally - Process reservations and cancellations accurately - Maintain a tidy and organized front desk area -...
-
Flt Driver
5 months ago
Wakefield, United Kingdom First Choice Recruitment, Wakefield Full timeHere at First Choice, we are actively recruiting for 2 X experienced FLT counterbalance drivers to join our ever-expanding Client in the Junction 41 Industrial Estate, Wakefield WF2 area on a Temp - Perm contract. **Working Hours**: 4 on 4 off (12h shift), 6pm - 6am **Pay Rate**: £17ph Your main responsibilities will include but not be limited to: -...