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Neighbourhood Officer

4 months ago

Birmingham, United Kingdom Platform Housing Group Full time

**Are you passionate about making a difference and improving our Neighbourhoods?**

**Our Localities Teams are growing**

Our Neighbourhood Officers are at the heart of what we do as an organisation. We have a great opportunity for Neighbourhood Officer roles in our Tame Localities team; providing a comprehensive housing management service, working with communities and neighbourhoods.

You will be someone who takes a hands-on approach, helping customers to manage their tenancies and improve our neighbourhoods for everyone. Most of your time you will be out and about in your patch, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities.

**What could you be doing as one of our Neighbourhood Officers**:

- Visiting customers providing advice, reviewing tenancies and identifying any problems.
- Regularly inspecting our estates, raising, reporting and monitoring to a successful conclusion any Health and Safety concerns.
- Playing a key role in developing strong relationships within local communities, working collaboratively with other agencies and Platform colleagues.
- Managing and investigating tenancy issues such as anti-social behaviour, condition of property, fly tipping.
- Undertaking new tenancy sign-ups and accompanied viewings for new homes.

**Some things we need from you**:

- A commitment and passion for social housing.
- Experience of working closely with customers to tackle complex issues.
- Experience of working with people from diverse backgrounds.
- Proactive in your approach
- Excellent communication skills
- Organised and can prioritise time as needed to meet timeframes.
- Customer focused and understand the importance of delivering a high standard of service

**This role involves regular travel.** **A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.**

**This role will require a basic DBS check.**

**Some of our great benefits include**:

- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal role for you and you’d like to find out more about this opportunity, please contact or click **Apply.