Customer Service Agent

1 month ago


Chertsey, United Kingdom Kingsgate Recruitment Full time

**Customer Service Advisor**

**Salary**: 20K - 25K

Hours: 9AM - 5PM/ 10am - 6PM

Location: Chertsey/Office Based

**Job Description**:
We are looking for an a Customer Service Advisor to provide excellent customer service and telephone manor. The goal is to keep the department running in an efficient and organised manner all working together as a team, to increase customer satisfaction, loyalty and retention and to meet customer expectations.

**Responsibilities**:

- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Be a team player
- Maintain an orderly workflow according to priorities

Requirements and Skills:

- Insurance experience is desirable
- Experience in providing customer service support
- Proficiency in English written and verbal
- Ability to think strategically
- Strong communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Ambitious and keen to learn and progress throughout the business

**Salary**: £20,000.00-£25,000.00 per year

Work Location: In person


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