Technical Customer Support

6 months ago


Coventry, United Kingdom Bright Future Recruitment Full time

Job Overview:
**Responsibilities**:

- Diagnose and troubleshoot technical issues
- Guide customers through solutions in a user-friendly manner
- Escalate unresolved issues to the appropriate internal teams
- Ensure proper recording and documentation of technical issues
- Collaborate with the team to improve customer service experience

**Skills**:

- Strong customer service skills
- Knowledge of VPN, TCP/IP protocols
- Excellent communication skills
- Familiarity with computer networking concepts
- Proficiency in Mac OS and Linux operating systems
- Understanding of firewall configurations
- Experience with Jira for issue tracking

Pay: £22,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Desktop Support: 2 years (preferred)

Work Location: In person

Reference ID: TSC



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