Technical Support Specialist
2 days ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at ParentPay Group. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers via various channels.
About the Role:
This is an exciting opportunity to work with a leading education technology provider, supporting parents and schools in managing school payments and communications. You will be part of a dynamic team that delivers high-quality customer service, ensuring our customers receive timely and effective support.
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and web chat
- Log all support requests on Zendesk to ensure effective ticket tracking and management
- Built strong relationships with customers to deliver a positive experience
- Stay up-to-date with software developments and address knowledge gaps
- Participate in internal and external training courses to enhance skills and knowledge
- Work independently with minimal supervision, meeting deadlines and taking ownership of tasks
About Us:
ParentPay Group is a leading provider of online payment systems for schools and academies. We pride ourselves on delivering innovative solutions that make a real difference in the lives of children and families. If you share our passion for customer excellence and enjoy working in a fast-paced environment, we would love to hear from you
What We Offer:
- A competitive salary range £25,000 - £30,000 per annum, depending on experience
- A comprehensive benefits package, including generous holiday entitlement and pension scheme
- Ongoing training and development opportunities to enhance your skills and career
- A dynamic and supportive team environment with opportunities for growth and progression
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