Technical Support Specialist

2 days ago


Coventry, Coventry, United Kingdom ParentPay Group Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at ParentPay Group. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers via various channels.

About the Role:

This is an exciting opportunity to work with a leading education technology provider, supporting parents and schools in managing school payments and communications. You will be part of a dynamic team that delivers high-quality customer service, ensuring our customers receive timely and effective support.

Key Responsibilities:

  • Provide first-line technical support to customers via phone, email, and web chat
  • Log all support requests on Zendesk to ensure effective ticket tracking and management
  • Built strong relationships with customers to deliver a positive experience
  • Stay up-to-date with software developments and address knowledge gaps
  • Participate in internal and external training courses to enhance skills and knowledge
  • Work independently with minimal supervision, meeting deadlines and taking ownership of tasks

About Us:

ParentPay Group is a leading provider of online payment systems for schools and academies. We pride ourselves on delivering innovative solutions that make a real difference in the lives of children and families. If you share our passion for customer excellence and enjoy working in a fast-paced environment, we would love to hear from you

What We Offer:

  • A competitive salary range £25,000 - £30,000 per annum, depending on experience
  • A comprehensive benefits package, including generous holiday entitlement and pension scheme
  • Ongoing training and development opportunities to enhance your skills and career
  • A dynamic and supportive team environment with opportunities for growth and progression


  • Coventry, Coventry, United Kingdom CV Technical Full time

    Are you a skilled professional with experience in service and maintenance of technical equipment? We are looking for a motivated individual to join our team as a Technical Glass Machinery Specialist at CV Technical, a leading glass processing machinery manufacturer.Based in the UK & Ireland, this role offers an attractive salary of £45,000 + Benefits +...


  • Coventry, Coventry, United Kingdom LMS Group Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team at LMS Group. As an IT Support Specialist, you will be responsible for providing technical assistance to clients, resolving hardware and software issues, and maintaining accurate records of support interactions. About the Role: In this role, you will work closely with our Technical,...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    OverviewRise Technical Recruitment Limited is a well-established international business providing specialist installation, service, and maintenance to equipment used in hospitals across 15 countries worldwide.


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Engineering Support RoleRise Technical Recruitment Limited is seeking a highly skilled Technical Engineering Support specialist to join our team.This role involves providing technical support and guidance to our clients, as well as assisting in the development and implementation of new projects.Salary: £39,000 - £45,000 per annum, depending on...


  • Coventry, Coventry, United Kingdom LMS Group Full time

    A fantastic opportunity has arisen for an ambitious individual to develop skills in a dynamic environment. As a Technical Support Specialist, you will be responsible for handling service requests in a professional and timely manner.Key responsibilities include providing basic phone and remote troubleshooting and support, processing tickets, and resolving...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Career Opportunity: Technical DemonstratorRise Technical Recruitment is proud to present an exciting opportunity for a Technical Demonstrator to join our client's specialist team in Coventry, Warwickshire. As a Technical Demonstrator, you will play a key role in delivering high-quality demonstrations and customer training on state-of-the-art machining...

  • Technical Specialist

    4 weeks ago


    Coventry, Coventry, United Kingdom Glen Callum Associates Ltd Full time

    Job Title: Technical SpecialistWe are seeking a highly skilled Aftersales Service Engineer to join our team at Glen Callum Associates Ltd. The successful candidate will be responsible for technical problem-solving and customer service roles.About the Role:Support maintenance, repair, and calibration of specialist automotive air conditioning recharging...


  • Coventry, Coventry, United Kingdom CV Technical Full time

    Job DescriptionWe are looking for an experienced Lead Technical Supervisor to join our team at CV Technical in Coventry.About the RoleThis is a hands-on leadership position suited for a technical expert able to control day-to-day operations, handle facilities management, and ensure a smooth running of the plant.Key Responsibilities:Lead a small team in their...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:Rise Technical Recruitment Limited is seeking a skilled Service Engineer to join our team in a Monday - Friday role.Key Responsibilities:Perform maintenance and repairs on equipmentTroubleshoot and resolve technical issuesCollaborate with colleagues to achieve team goalsParticipate in ongoing training and development to enhance skills and...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Full time

    Job DescriptionRise Technical Recruitment is currently looking for an experienced CNC Programmer to join our team as an Applications Engineer. The successful candidate will have a strong background in milling and turning, as well as excellent communication and problem-solving skills.As an Applications Engineer, you will be responsible for giving...


  • Coventry, Coventry, United Kingdom Phocas Software Full time

    Unlock a Fulfilling Career in Customer SupportWe're seeking a dedicated and enthusiastic Technical Support Specialist to join our team at Phocas Software. This is an excellent opportunity to work with cutting-edge business analytics software and deliver exceptional customer experiences.About the RoleIn this role, you will be responsible for providing...


  • Coventry, Coventry, United Kingdom Envisage Recruitment Limited Full time

    About the RoleAt Envisage Recruitment Limited, we are seeking a highly skilled Senior CAD Technical Specialist to join our team in a key technical delivery position. The successful candidate will be responsible for providing technical expertise and leadership to ensure the successful delivery of tasks and activities assigned to them by their module team line...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleRise Technical Recruitment Limited is seeking a highly skilled Workshop/ Field Engineer to join their growing team. As a key member of the team, you will be responsible for the maintenance and repair of equipment, ensuring optimal performance and efficiency.Key ResponsibilitiesPerform routine maintenance and repairs on equipment to prevent...


  • Coventry, Coventry, United Kingdom Recra Consulting Full time

    Technical Drawing SpecialistWe are seeking a highly skilled Technical Drawing Specialist to join our team at Recra Consulting. In this role, you will be responsible for creating accurate and detailed technical drawings and designs for various projects, utilizing CAD software, and collaborating with cross-functional teams. If you have a passion for technical...


  • Coventry, Coventry, United Kingdom Owen Daniels Consultancy Full time

    Salary Estimate: £45,000 - £60,000 per annum">About the Role:We are seeking a highly skilled Technical Specialist to join our team at Owen Daniels Consultancy. As a Commissioning and Service Engineer, you will be responsible for maintaining special purpose machinery, including PLC's, HMI's, and control panels.You will have experience with programming...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is looking for an experienced Workshop/Field Based Engineer to join our team. As a Workshop/Field Based Engineer, you will provide technical support to clients across the UK, working from a workshop environment and conducting field-based visits as required.Key Responsibilities:Providing technical support to...


  • Coventry, Coventry, United Kingdom Options Resourcing Full time

    We are looking for a skilled Technical Quote Specialist to provide detailed and accurate quotes for industrial piping customers. The ideal candidate will have a strong understanding of customer requirements and specifications, as well as excellent communication and organizational skills.As a Technical Quote Specialist, you will work closely with the sales...


  • Coventry, Coventry, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited seeks a skilled Field Service Engineer to join our team in Coventry, West Midlands. This is a Monday - Friday role with opportunities for career progression and increased earnings.Key ResponsibilitiesAs a Field Service Engineer, you will be responsible for providing technical support and maintenance services to...


  • Coventry, Coventry, United Kingdom Housing and Support Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Support and Empowerment Specialist to join our team at Housing and Support Recruitment.The successful candidate will have experience in advocating for victims of domestic violence, working closely with agencies such as the Police and MARAC to provide high-quality outreach support services. A key aspect of this...


  • Coventry, Coventry, United Kingdom CV Library Full time

    Technical Design Specialist Job Summary:The Technical Design Specialist will be responsible for delivering components to time, cost, quality, and specification in line with the NMIP process and KPI's. You will also collaborate across the entire supply/value chain to maximize team working and effectiveness. **Key Responsibilities:**- Responsible for...