Technical Support Specialist

2 months ago


Coventry, Coventry, United Kingdom LMS Group Full time

A fantastic opportunity has arisen for an ambitious individual to develop skills in a dynamic environment. As a Technical Support Specialist, you will be responsible for handling service requests in a professional and timely manner.

Key responsibilities include providing basic phone and remote troubleshooting and support, processing tickets, and resolving alerts.

We need people who can communicate well with customers and explain technical issues in simple terms.

  • Key Responsibilities:
  • Provide basic phone and remote troubleshooting and support relating to technical issues involving Microsoft Operating Systems, Office 365 Applications, Internet and Network Connectivity, and Line of Business Applications.
  • Process assigned tickets, updating notes, adding time, escalating where necessary.
  • Following, updating, and creating documentation relating to technical issues.
  • Resolving alerts created through our remote management and monitoring tool.
  • Working with the rest of the technical team to process tickets and provide resolutions.
About LMS Group

LMS Group is committed to delivering exceptional customer service, and we are looking for individuals who share our values.

As a Technical Support Specialist, you will be part of a dynamic team that is passionate about innovation and excellence.

We offer increasing holiday with length of service, flexible hybrid working, and a range of benefits including a company Tesla fleet, modern office, and cycle to work scheme.

With a competitive salary of £25,000 - £30,000 per annum, this is an exciting opportunity for you to develop your career and make a real difference in a fast-paced environment.



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