Technical Support Specialist

2 weeks ago


Coventry, Coventry, United Kingdom ParentPay Group Full time

At ParentPay Group, we are seeking a Technical Support Specialist to join our team in Coventry, UK. This is a contract position with an estimated salary of £28,000 - £32,000 per annum.

About the Role

This is an exciting opportunity for a skilled customer service professional to provide first-line support to our customers via phone, email, and web chat. As a Service Desk Analyst, you will be the primary point of contact for all software-related issues, ensuring excellent written and oral communication skills to deliver high levels of customer service at all times.

Key Responsibilities
  • Provide 1st Line Support to all customers via telephone, email, and webchat, ensuring that all support requests are recorded accurately and professionally on the Zendesk system.
  • Build strong relationships creating a positive customer experience at all times.
  • Keep abreast of software developments and ensure any gaps in knowledge are addressed.

To succeed in this role, you must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to required deadlines. You will also be expected to identify opportunities to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous, and helpful.



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