Technical Support Specialist for Business Analytics

7 days ago


Coventry, Coventry, United Kingdom Phocas Software Full time

Unlock a Fulfilling Career in Customer Support

We're seeking a dedicated and enthusiastic Technical Support Specialist to join our team at Phocas Software. This is an excellent opportunity to work with cutting-edge business analytics software and deliver exceptional customer experiences.

About the Role

In this role, you will be responsible for providing top-notch support to our customers, helping them to overcome technical challenges and achieve their goals. You will be the first point of contact for many of our customers, so strong communication skills are essential.

Your Key Responsibilities

  • Deliver prompt and professional support via phone, email, and remote desktop sessions
  • Triage and resolve technical issues related to our business analytics software
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date with the latest product releases and features to provide expert guidance to customers

Requirements

To succeed in this role, you will need:

  • A minimum of 1 year of experience in a similar technical support role
  • Strong problem-solving skills and ability to think critically
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft applications and familiarity with SQL

What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including private health insurance, pension scheme, and opportunities for career growth and development.

Why Join Us?

At Phocas Software, we value our employees and strive to create a positive and inclusive work environment. We believe in investing in our people and providing opportunities for growth and development. If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we'd love to hear from you



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