Customer Services Assistant Advisor Team Leader

3 weeks ago


Abingdon, United Kingdom Cellmark Forensic Services Full time

Cellmark is one of the UK’s largest providers of DNA and forensic testing services to the police, and a leading supplier of paternity and drug testing services to government agencies, the legal community and the general public. With more than 500 employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and service excellence.

We are looking for a Customer Services Assistant Advisor Team Leader to join our Customer Services department. You will be supervising the activity of entry-level members of the Customer Services team and take an active leading role in the day-to-day operation of the Customer Services Department. You will be responsible for the service to existing and potential customers, ensuring that the customer services team provide appropriate advice and explanations of the process and administrative procedures in a friendly and informative manner, assist customers and gain sales.

You will be educated to at least GCSE level, preferably to A-level. You will have previous experience of working in a Customer Service Advisor role and familiarity of working in a confidential and sensitive environment.

You will have the ability to work as part of a team in a fast-paced environment. You will have good verbal and written skills; with great attention to detail and accurate record keeping. You will also have good organisational skills and an ability to work well under pressure to strict deadlines.

In addition to a competitive salary, you will receive the following benefits

33 days holiday including bank holidays.

Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).

Private Healthcare with Aviva.

Perkbox (provides access to a wide range of high street discounts).

Life Assurance (Death in Service 4x base salary).

Employee Assistance Programme

Eyecare voucher

At Cellmark, integrity lies at the core the decisions we make. It fundamentally impacts on how we work together as a Cellmark team and how we interact with our customers. So if being part of our rich history appeals to you, we want to hear from you.
- Due to nature of the work we undertake, all applicants must have lived in the UK continuously for the past three years and will be required to obtain security clearance which we will arrange._



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