Customer Service Advisor

3 weeks ago


Abingdon, United Kingdom The Recruitment Group Full time

The Recruitment Group is hiring

We require a committed and experienced **Customer Service Advisor** to work for our well established client based in Abingdon, Oxfordshire

**About the role**:
As **Customer Service Advisor,** your duties will be:

- Delivering an exceptional customer service to customers over many platforms.
- Taking ownership of our executive level complaints liaising with various stakeholders around the business driving them to a prompt and appropriate resolution
- Supporting the wider team by providing analysis and feedback to drive change as the business continues to grow and evolve.

**About you**:

- Proactive and positive attitude with the ability to work as part of a team
- Knowledge of Microsoft Office 365, in particular; Outlook, Excel, Word.
- Exceptional verbal and written communication skills.
- Expertise in complaints handling with the ability to remain positive and turn negative situations around.
- Excellent time-management skills, with the ability to work under pressure
- Experience of coaching and training peers

The details:
This is a temporary to permanent role.

Customer service team operates Monday to Friday 8am to 8pm and weekends 10am to 5pm. Hour pattern to be discussed at interview stage

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.

**Job Types**: Full-time, Temp to perm

**Salary**: £12.50 per hour

Ability to commute/relocate:

- Abingdon: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Staff training: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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