Customer Service Executive

2 weeks ago


Abingdon, United Kingdom The Burford Recruitment Company Ltd Full time

The Burford Recruitment Company are delighted to be working again with a great company located in Abingdon who are looking to add to their busy and friendly Customer Services team.

This fantastic role offers hybrid working, a generous holiday package and career progression opportunities

As a Customer Services Executive, your remit will be to ensure the company maintains a high-quality customer service and complete customer satisfaction.

Your duties will include dealing with inbound and outbound customer service calls, assisting with bookings and general enquiries, and working with the operation team to ensure the smooth running of activities, particularly during the busy holiday seasons.

**Your day to day will be busy and varied, and will include..**
- Communicate with customers in a friendly and efficient manor
- Taking booking details and processing the booking accurately
- Answering questions regarding the company and its products
- Building relationships with the wider operations team
- Additional duties as directed by the Customer Services Manager

**We would love to hear from you if you have..**
- Experience working on a CRM system
- The ability to manage customer enquiries efficiently and professionally
- The capability to troubleshoot and be proactive
- A friendly telephone manner
- A positive attitude and willingness to go above-and-beyond

**Additional Information & Benefits..**
- Full-time, Permanent position offering a salary of £21,000 - £22,000 per year
- 8 hours per day, Monday to Friday (weekend rota may be required during busy seasons)
- 25 days off plus Bank Holidays and 1 extra for your Birthday
- Hybrid working - 1-2 days in the office per week
- Discounted childcare



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