Customer Services Advisor

3 weeks ago


Abingdon, United Kingdom The Bridle Group Full time

The Bridle Group are one of the UK’s leading Vehicle Leasing Car Specialists. We are expanding very quickly and looking for the right people to come and join our Customer Services Team.

As a Customer Service Advisor you will provide excellent customer service and handle a wide range of administrative and customer service related tasks. You will be a pro-active, reliable individual with a can-do collaborative mentality, and wanting to do a good job is probably more important than your experience. You'll definitely have an advantage if you have working knowledge and experience within administration or customer service.

**Responsibilities will include**:

- Actioning inbound and outbound calls to our internal and external stakeholders - sales consultants, customers, motor dealers and suppliers.
- Actioning and updating the CRM on a regular and timely basis.
- Working through and actioning daily reports.
- Manage customer orders and be proactive to ensure customers’ expectations are met.
- Identifying opportunities to upsell Maintenance Contracts and GAP Insurance.
- Work alongside Sales and other business teams to ensure the best customer journey.
- Maintain a good working relationship with our funders.
- Checking customer documentation.
- Build and maintain relationships with our customers.
- Adhere to company policies and procedures.
- Offer support to all general office staff with regards to customer information throughout the day and assist in delivering maximum customer satisfaction.

**Skills required**:

- Ideally you'll have experience of working in a busy, fast paced environment.
- Able to work confidently and calmly under pressure.
- Previous administration/ customer service/ sales experience.
- Quick Learner.
- A high professional level of oral and written communication skills.
- Excellent attention to detail, whilst working at a fast pace.
- Good computer skills including knowledge of Word, Excel and Outlook.
- Experience of working in the motor trade is required.

This role will be based in Abingdon, it is full time and it is not customer facing. The salary is £25,000 to £27,000 per annum.

If you have experience of any of the below this role would be suitable for you: service administrator, parts administrator, customer services, workshop, sales administration, parts advisor, after sales or service advisor.



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