Customer Support Executive
3 days ago
Parents living in London that are currently unemployed, or earning less than £10.85p/h, with child(ren) aged between 6 months and 11 years old.
Job seekers that are currently residents in Southwark
London residents 19+ that want to secure employment within the Early Years sector
Unemployed adults living in East or West Sussex, or East Surrey
Female adults living in East or West Sussex, or East Surrey that are looking to progress in their job and achieve a better labour market status
**Customer Support Executive**
Home Based (with 1-2 days per month in the Leatherhead office)
About Us
We are one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for a Customer Support Executive to join our team on a permanent basis working Monday - Friday, 8:30am-5pm.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of up to £23,000 DOE
- BUPA health and dental
- 25 days’ holiday
This is a tremendous opportunity for an organised, excellent communicator to join our challenging and rewarding environment and thrive.
We will offer you an abundance of support to enable you to grow into your role and celebrate and reward your achievements when you do. We will do our utmost to catalyse your career and empower you to be the best you can be.
**The Role**
As a Customer Support Executive, you will
- Deliver excellent support to our top-tier clients, ensuring they always receive excellent customer service.
- You will communicate procedural changes and requirements to the Partner and will signpost them to our products and services.
- Additionally, you will investigate and troubleshoot queries through to a satisfactory conclusion, working with relevant internal departments and always updating the Partner.
**About You**
To be considered as a Customer Support Executive, you will need:
- Excellent communication and interpersonal skills
- An optimistic and enthusiastic approach
- A flexible approach
- Strong organisational and time management skills
- An empathetic approach
A background in finance, especially insurance, would also be desirable, as would contact centre or call centre experience.
Step Ahead is acting as an Employment Agency
Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality
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