Receptionist

3 weeks ago


Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

Provide an efficient reception service to patients as they enter the Endoscopy Unit.

Maintain a high standard of customer service when dealing with patients, relatives, visitors and staff within the Endoscopy Department.

Use the relevant systems to correctly input data following guidance by the Trust’s policies and protocols.

Ensure efficient communication to all internal and external stakeholders.

To meet and greet patients who arrive in the Endoscopy unit, making them feel welcome and comfortable. Tracking information on the relevant internal systems and adhering to any patient requests in a helpful and courteous manner.
- To update the patient administration system for the purpose of inputting data to track patient pathways and extracting, amending and updating data
- To make follow-up appointments for patients from clinic on Allscripts in real-time, ensuring that patients leave the department with their new appointment, all documentation and preparations if required

Open, date-stamp and distribute post appropriately.

To ensure patient pathways are managed inline with the Trust’s access policy and reflected accurately on internal systems.

NHSEI have always been clear that staff have a professional duty to get vaccinated and it remains our best line of defence against COVID-19. As such NHS organisation including Primary Care, are encouraged to continue engaging with and supporting their staff to inform their decisions in order to drive vaccine confidence, protect themselves, patients, and everyone else. NHSEI has producedCOVID-19 vaccine communication materials.

We care about our values of caring, safe, respect
and making a difference. We’ll ask you to
demonstrate these values during the recruitment
process and throughout your appointment - and
you can expect us to do the same.

Please see detailed

JD attached.



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