Hotel Receptionist

6 months ago

Manchester, United Kingdom CitySuites Full time

**CitySuites,** **a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Receptionist to work within our premium residential residence in Manchester city centre.**

As a receptionist you will work in shifts as part of a team. The reception team will work individually and will provide a 24/7 reception presence. CitySuites is a 7 days a week operating residence and the reception team will be required to work weekends as well as occasional night shifts.

**Key Role Responsibilities**:

- To be the point of contact based at the reception desk, for all residents and visitors
- Checking in/out process of guests
- Assist the guests where ever possible to ensure they have the best possible stay.
- To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met
- To attend to any query or incident within the residence, and resolve the query promptly
- To complete all allocated tasks as laid out during the shift independently
- To be extremely organised & efficient to ensure all tasks are completed to the highest standard and any guest requests followed up & completed
- To be able to communicate & provide thorough, detailed handovers to co-workers
- As part of the reception team, provide the administration for the residence
- To be able to process payments and invoices accurately and complete end of day banking reconciliation at the end of each shift/end of day
- Be responsible whilst on shift for operating the pc-based Property Management System for all customer enquiries, bookings, payments, issuing invoices and chasing up overdue payments.
- To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the General Manager
- To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the General Manager.

**Job Type**: Part-time

Work Location: In person

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