Customer Service Advisor

2 months ago

Sunderland, United Kingdom PDSA Full time

Our National Customer Service Centre in Sunderland are looking for colleagues to join their friendly team With no late nights or weekends, you can expect a great work life balance

Every day, as one of our Customer Services Advisors, you’ll be helping poorly pets and their worried owners in a number of ways, helping to put their mind at rest or arranging for them to see specialists at one of our 48 hospitals.

You’ll be a first port of call and main point of contact for a variety of customers, which will involve you in:

- In the main handling inbound enquiries, also occasionally making outbound calls to support, engage, advise and provide positive outcomes for clients, supporters, retails customers and our volunteers. Delivering an outstanding customer experience and bringing the PDSA proposition to life, whilst adding real value to our customers through promoting new products and services.
- Building a genuine rapport with customers, ensuring their buy-in to the PDSA values and ethos, with a view to maximising all commercial and income/revenue building opportunities.

**About you**

This is a fast-paced environment, but you’ll receive full training and support to help you along your journey. All we ask is that you have:

- A true customer focus and a solutions-oriented outlook, along with a strong team ethic.
- A confident telephone manner, plus excellent communication and relationship building skills.
- A whatever it takes attitude and willingness to go that ‘extra mile’ to help our customers.
- A proven ability to work towards targets and KPI’s, coupled with a good level of PC literacy.
- Any outbound customer service experience would be great - but is by no means a necessity.

**About the rewards**

In addition to a competitive salary and 35-hour week, we also offer a variety of benefits, including:

- Flexible shift patterns
- 25 days holiday per year, plus bank holidays and the option to buy and sell holidays
- Contributory pension scheme and life assurance (4 x annual salary)
- Excellent career and development opportunities
- Sports and social group
- Range of Retail Discounts etc

So, if you’re ready for your next challenge and looking to further your career in a wholly supportive environment, then we look forward to hearing from you.

About PDSA:
As the UK’s leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we strive to improve pets’ lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

We are proud to be one of the Sunday Times 100 Best Not-For-Profit Organisations. Our fantastic people have a genuine affinity with our cause which empowers them to make a positive difference to the world we live in every single day Join the team and find out what it’s like to be in the Top 100

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