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Customer Service Advisor

4 months ago

Sunderland, United Kingdom Kura Full time

**Salary**:
Up to £22,672.00 per annum

Job Details:
**Customer Service Advisor**

**Location: Sunderland UK**

**Contract: Full Time, Permanent Position**

As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Sunderland. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking. Some of our shifts feature answering live chats as well as taking inbound and outbound calls.

In this role you will handle customers within one of the following business streams:

- Energy
- Life Insurance
- Auto insurance
- Broadband/Mobile
- Financial Services
- Healthcare
- Charity

You will receive full paid training on our systems, products, and call handling.

**Requirements**:

- Ideally min of 12 months contact centre experience
- Willingness to work in an office-based environment
- Great people skills and team working ethic
- Computer literacy is a plus
- Must be able to pass credit check

**Benefits**:

- Pay advance for new starts
- Enhanced Maternity and Paternity Pay
- High street discounts and gym membership discounts
- Start with 28 days holiday per year—5 days more than most advisor jobs in the area
- Access to our unique self-development programme: be mentored, supported and coached into your role, with the opportunity to promote up
- Dress-down and relaxed work environment
- Refer a friend and you’ll get £500

Next steps:

- Call our Recruitment hotline: 0333 300 0080
- Text or Whatsapp 07507601627

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