Customer Service Representative

4 weeks ago


Salford, United Kingdom The Recruitment Group Full time

We're on the lookout for a Customer Service Representative to join our well-established client based in Manchester on a full-time, 12-month temporary basis with possible further extension.

This role offers remote working options once training period has been completed pays £13.72 per hour.

**About the Role**:
As a Customer Service Representative, you will be mainly responsible for delivering effective improvement activities and driving high quality services for customers. Additional responsibilities include:

- To provide support through utilising various systems across a wide range of our clients products.
- Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
- To liaise with the business partners on customer relationship management utilising SalesForce functionality
- To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
- Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required
- Will be assigned key accounts. Therefore, relationship building skills are key
- As required customer visits or weekly customer/business contact calls
- Proactive account & order management

**Experience, Skills & Capabilities**:

- Data entry & analytical skills
- Good attention to detail and numerical accuracy
- Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently
- Good written & verbal communication skills essential
- Strong organisational skills
- Ability to manage change including quickly adapting to new systems and processes
- Experience of SAP and Salesforce useful

**The Details**:

- 12-month temporary contract (with possible further extension)
- Full time
- Monday - Friday (09:00 - 17:00)
- £13.72 per hour
- Remote working options once training period is completed

**We wish you the best of luck in your job search**

**Salary**: £13.72 per hour

**Benefits**:

- Free parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CY



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