Customer Service Advisor X5

2 weeks ago

Salford, United Kingdom wildanet limited Full time

**Wildanet is a thriving and growing business looking to rapidly expand in next few years.**

**Job Title**: Customer Service Representative

**Benefits**: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Hybrid Working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

**Location**: Salford Head Office

**Salary**: £23,500 - £25,500 DOE

**Role Purpose**:The Key focus to this role is providing a unique customer service experience ensuring customers’ needs are exceeded.

**Main Responsibilities **:The Wildanet Customer Service Representative will provide polite, professional, and empathetic customer experiences to those who make any type of enquiry. The individual will be responsible for maintaining and managing Service Level Agreements both internally and externally to match our customer needs and will accurately work in an ERP system. In addition, the representative will support the wider organization and its departments requirements.

**Key Activities**:
**While duties and responsibilities will vary, they typically include**:

- Day to day you’ll be managing large amounts of inbound and outbound calls and communications to customers, prospective customers and other miscellaneous activity.
- You will be assisting in keeping good communications between all departments at Wildanet, making sure the customer’s needs are being met but also that the business needs are being met too.
- Updating our schedule platform for new installs and setting up full account detail.
- You will be making sure the customers are invoiced and payments are fulfilled.
- You’ll be assisting in providing data for reports to send to management ensuring KPI’s are hit.
- You will be identifying customer’s needs, dealing with inbound faults and diagnosing the issue the customer is experiencing at a first line support level and providing solutions
- Updating customers accounts with all records of communication.
- Acknowledging and resolving customer complaints in a timely manner.
- Monitoring and management of ISO related policies and procedures inclusive of audits, logging and reporting

**Essential Person Specification**

**Knowledge**
- Basic IT Knowledge
- Internet/Broadband knowledge is advantageous

**Skills/Attributes**
- MS Office Knowledge
- CRM Experience
- Excellent Telephone Manner
- Excellent Customer Service Skills
- Resilient and Confident

**Qualifications**
- Standard GCSE A* - C Grades

**Experience**
- Previous experience in an administrative / customer service environment

**Salary**: £12.89 per hour

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Application deadline: 19/06/2023
Expected start date: 12/06/2023

  • Customer Service Advisor

    2 months ago

    Salford, Salford, United Kingdom Walters People Full time

    Customer Service AdvisorSalary: £ £24000Location: ManchesterKeywords: Customer Service, Advisor, ManchesterCustomer Service AdvisorSalary: £ £24000Location: ManchesterKeywords: Customer Service, Advisor, ManchesterOur client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester. This role offers an excellent...

  • Customer Service Advisor

    2 months ago

    Salford, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Salford, Manchester** - Excellent working patterns - Great work culture - 4 week temp role with the possibility of being made perm - Close to main transport links As a** Temporary Customer Service Advisor **you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be responsible for first line customer queries in relation to their utilities, ensuring each customer receives a professional and friendly service. **Client Details** Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established financial services business based in Salford, they are currently going through a period of growth and are looking for a Customer Service Advisor to join their team. Our client offers great career progression, competitive...

  • Customer Service Advisor

    3 weeks ago

    Salford, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - £22,000 to £26,000 DOE - Monday to Friday (work 1 Saturday in every 3) - Hybrid working (1 day in the office - Salford - Free Parking!** **Salary**:£22,000 to £26,000DOE **Address**:Salford **Hours**:Monday to Friday (Work 1 Saturday in every 3) Office hours 8am until 8 pm weekdays - 9am - 4pm on a Saturday! (37.5 Hours...

  • Customer Service Advisor

    4 weeks ago

    Salford, United Kingdom Search Consultancy Full time

    **Customer Service Advisor - £22,000 to £26,000 DOE - Monday to Friday (work 1 Saturday in every 3) - Hybrid working (1 day in the office - Salford - Free Parking!** **Salary**:£22,000 to £26,000** **DOE **Address**:Salford **Hours**:Monday to Friday (Work 1 Saturday in every 3) Office hours 8am until 8 pm weekdays - 9am - 4pm on a Saturday! (37.5...

  • Customer Service Advisor

    5 days ago

    Salford, United Kingdom The Rec Con Full time

    **Customer Service Advisor - Salford, Manchester** Up to 22,000 per annum 09:00am - 17:00pm (Monday to Friday) **The Role of Customer Service Advisor** - Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits - Proactive account management of customers alongside the...

  • Customer Service Advisor

    2 months ago

    Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Insurance business, based in Salford Quays. You will be working within the claims team, being the first point of contact for customers, assisting customers with insurance policiesand processing claims. **Client Details** Our client are a well established Insurance business...

  • Customer Service Advisor

    2 months ago

    Salford, United Kingdom Four Recruitment Limited Full time

    **Customer Service Advisor - Full-Time, Permanent** **Location**: Worsley **Salary**: £22-23.5k DOE **What's in it for you?** - 20 days annual leave + 8 Bank Holidays - Excellent pension contribution of 8% employer and 1% employee - Company discounts - On site car park - The opportunity to work within a friendly and supportive team environment A large,...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Four Recruitment Limited Full time

    **Customer Service Advisor - Full-Time, Permanent** **Location**: Worsley **Salary**: £22-23k DOE **What's in it for you?** - 20 days annual leave + 8 Bank Holidays - Excellent pension contribution of 8% employer and 1% employee - Company discounts - On site car park - The opportunity to work within a friendly and supportive team environment A large,...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm **Brand**: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes...

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Service Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**: Base and Commission **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...

  • Customer Service Advisor

    4 weeks ago

    Salford, United Kingdom Page Personnel Full time

    Temp to perm opportunity! - Great working patterns and work culture! **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford,...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom Page Personnel Full time

    Temporary to permanent opportunity - Great working patterns and work culture **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in...

  • Customer Service Advisor

    2 weeks ago

    Salford, United Kingdom Page Personnel Full time

    Great working patterns and team environment! - Immediate start! **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford, and...

  • Customer Service Advisor

    6 days ago

    Salford, United Kingdom Page Personnel Full time

    Temp to perm opportunity! - Great working environment! **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford, and joining a...

  • Customer Service Advisor

    7 days ago

    Salford, United Kingdom Leaders Romans Group Full time

    **Job Title**: Customer Advisor **Location**:Manchester **Brand**: Leaders Romans Group **Salary**:£25,000 OTE uncapped. **Hours**:Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm and 1 in 3 Saturdays 9:00am-1:00pm with half day off in lieu. **Brand**: LRG are an award-winning national property company, who are going through exciting periods of...

  • Customer Service Advisor

    2 months ago

    Salford, United Kingdom Page Personnel - UK Full time

    4 week temp role with the possibility for extension - Weekly pay & Immediate start **About Our Client**: Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new...

  • Customer Service Advisor

    4 weeks ago

    Salford, United Kingdom Page Personnel - UK Full time

    Temp to perm opportunity! - Great working patterns and work culture! **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford,...

  • Customer Service Advisor

    3 weeks ago

    Salford, United Kingdom Page Personnel - UK Full time

    Great working patterns and work culture - Possibility of being made permanent **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new state-of-the-art office,...