French-speaking Maintenance Coordinator

3 weeks ago


Birmingham, United Kingdom Claire's Full time

Hybrid role working 2 days a week at the European HQ in Birmingham

The Maintenance Coordinator is responsible for providing a professional reactive and proactive maintenance support service to the retail branch network.

Main Responsibilities

**The core areas of responsibility are**:
Coordinate effective and efficient planned and reactive maintenance of stores in France, Belgium and Luxembourg and other European countries
Collate and evaluate contractor KPI's to monitor contractor performance
Provide an overview of maintenance issues and trends to Line Manager.
Ensure the effective and efficient maintenance of the Stores within Europe
Optimize the maintenance process in place to ensure speed, quality and cost effectiveness.
Manage output of contractors to drive customer service to stores.
Maintain Stores Contracts Register.
Maintain preferred suppliers list and evaluate potential new suppliers.
Collate and evaluate statistics on KPI’s and Service Level Agreements for contractor performance.
Manage Planned, Preventative and Maintenance contracts, ensuring all statutory testing is current.
Arrange and attend contractor meetings when required.
Issue monthly store movements to all contractors (open / closed / refits / no service required).
Maintain and monitor asset registers, reviewing annually for future contracts.
Review and update Oracle and database systems and WoW (ways of working).
Attend weekly meetings with the construction/maintenance team to ensure effective communication and teamwork regarding interface between maintenance and refits, handovers and re-sites.
Develop effective communications as required.
Process store requests / reports / H&S reports with the team.
Provide weekly overview of maintenance issues and trends to line manager, diarising required attendance at stores.
Work in accordance to good practice ensuring the safety and wellbeing of self, staff and all visitors to the site and our stores, and in accordance to statutory, trade and Claire’s Health & Safety policies.
Educate the Store teams to ensure that they maintain the Stores to the right standards
Ensure all orders and invoices are correctly processed through Oracle system.

To be considered for this role we are looking for the

GCSE or equivalent in Maths and English
Relevant industry qualification desirable
Fluent in French and English (and preferably one other language)
Demonstrated experience of working within maintenance management environment
Experience of working on a help desk or similar customer facing, service driven role
Experience of purchasing from suppliers
Knowledge of setting up and working to KPIs SLAs, and quality systems
PC literate in Microsoft Word and Excel.

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