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Automotive Technical Support Specialist

4 months ago

Melton Mowbray, United Kingdom The AA Full time

**Company description**:
**Job Title**: Technical Support Specialist

**Location**: Melton Mowbray (Hybrid Working)

**Salary**: Up to £30,000 DOE

**Contract**: Full Time/Permanent

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.As our **Technical Support Specialist**, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

**This is the job**:
As **Technical Support Specialist**, you’ll be responsible for coordinating, resolving and providing technical advice to customers, Team Members and our garage network as well as managing technical interfaces with stakeholders. You will work closely with our Operations Centre Teams, as well as our garage network and discuss findings and technical issues that may have arisen.

**What will I be doing?**:

- Understanding and diagnosing of technical mechanical problems and being proficient in translating findings and results to customers
- Supporting the Operations teams to ensure Prestige reduces their risk by dealing with and resolving issues in a timely manner
- Communicate effectively with technical suppliers and customers in a nature that suits their technical knowledge.
- Audit the creation of quotes to provide the best quote base on the delivery time, price, and quality and to ensure adherence to documented process and procedures.
- Managing technical interfaces with stakeholders to include garage dealers, customers, and network garages.
- Build effective relations with part suppliers and garages to obtain best quotes for Prestige customers

**What do I need?**:
**Capability, Knowledge, and Experience**:

- A high level of understanding of vehicle maintenance
- Drive and determination to achieve agreed targets
- Assistance in complaint handling linked to technical cases
- The ability to work without close supervision often under pressure and to tight deadlines

**Education and Qualifications**:

- Mechanical (Automotive) at least a NVQ level 3 light vehicle maintenance and repair qualification.
- A good level of IT literacy and experience Using MS Office (Word, Excel, and Outlook)

**Personal Characteristics**:

- Strong communication, negotiation, and interpersonal skills.
- The ability to work in an objective and consultative manner with all audience levels
- Able to identify, evaluate & advocate client needs and requirements
- A self-starter with high levels of self-motivation, energy, and initiative

**Additional Information**:
As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

- 23 days annual leave + 8 Bank Holiday
- Free AA breakdown membership after 12 months, 50% discount in your first year
- Fantastic working hours, ideal for a comfortable work/life balance
- Regular 1 to 1 meetings with your team leader to discuss not only your performance but to map out a route for any development opportunities
- Internal career development opportunities into multiple different functions
- Free access to the onsite gym
- On site restaurant 'The Wild Fig'
- EV Charging Points on site
- Pension Scheme

At the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.