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Planning and Dispatch Coordinator

1 month ago

Sowerby Bridge, United Kingdom JLA Full time

**Planning and Dispatch Coordinator - Job description - 2 days working from home**

JLA is a thriving place to work; it’s dynamic, fast paced and full of variety. With constant innovation in our products as well as constant investment in our workplace and employees, JLA is an exciting place to be.

**Role Overview**

The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified, and future planned for preventative maintenance works and/or installations.

It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

**Key Tasks**
- PPM - Raise, Allocate, and confirm with sites for clients
- Re allocate PPMS as and when required to ensure correct resource is allocated
- Ensure all paperwork is attached to any client portals
- Assist the customer contact team with queries and help find labour for reactive jobs
- Making outbound calls to customers to plan works in with them
- Ensure all jobs are planned / allocated within agreed clients SLA
- Ensure all jobs are progressed by engineers within the operating system when they been physically completed
- Review, actions and update the business on the progress of customer works.
- Ensure you work with the ROM’s to continue to review labour along with demand
- Work with each of the leads to plan and review previous performance
- Share KPI reporting to service delivery management and regional leads to show performance

**Knowledge and Skills (what you know and what you can do)**
- Proficient level of computer skills, such as use of Systems, Outlook, Excel etc
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good organisational skills

**Experience (what you have done)**

Essential
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
- The ability to provide outstanding customer service
- Experience in working in a fast-paced environment
- Demonstrate experience of taking ownership of customer queries

Desirable
- Knowledge and experience of working for Heating company
- Knowledge of Repairs / Scheduling / customer contact capacity

**Personal qualities**
- Excellent communication skills
- Good attention to detail
- Talent for solving problems
- Good time management skills
- Flexibility in support of the customer and business needs
- Ability to interact with other departments and regions within JLA
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

**What's on offer?**
- Competitive Salary
- Close proximity to the motorways - Easy access
- On-site car park
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow

**Salary**: £21,500.00-£26,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in SOWERBY BRIDGE

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