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Head of Pest Services

7 months ago

Glasgow, United Kingdom The Clyde Group Full time

**Overview**:
We are seeking a highly motivated and experienced individual to join our team as the Head of Pest Services at the Clyde group. As the Head of Pest Services, you will be responsible for leading the pest management service department, ensuring exceptional customer experiences, and driving customer satisfaction.

**Duties**:

- Develop and implement service strategies and initiatives to enhance customer satisfaction and loyalty
- Lead and manage a team of pest technician, providing guidance, coaching, and support
- Monitor and evaluate pest technician service performance metrics to identify areas for improvement and implement necessary changes
- Handle escalated customer inquiries or complaints, ensuring timely resolution and customer satisfaction
- Collaborate with cross-functional teams to improve processes, products, and services based on customer feedback
- Stay updated on industry trends and best practices
- Conduct training sessions for the Pest service team to enhance their skills and knowledge
- Develop and maintain strong relationships with key customers to understand their needs and address any concerns

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£37,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- On-site parking

Schedule:

- Flexitime

**Experience**:

- pest control: 1 year (required)

Work Location: In person