Channel Change Planning Lead

3 weeks ago

Bristol, United Kingdom Hargreaves Lansdown plc Full time

**Excited to grow your career?**

**Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.**

**About the role**

An exciting opportunity to join the Service planning team supporting the Head of Service Planning & Performance and the wider Service leadership team to develop one view of all change planned and implemented across our Service team.

This role is a gatekeeper on new change requests for the service team before they are implemented to validate and plan the readiness activities and resource allocation for timely and quality delivery.

**What you'll be doing**
- Responsible for production and management of change roadmap and channel capacity using predefined scorecard.
- Leads channel's capacity conversations with key stakeholders to protect the channel and business resources and ensure teams can plan for high quality execution of initiatives to deliver our growth and client experience outcomes.
- Key interface with rest of the business for the Service Team to manage new channel change requests.
- Support the workforce planning team with validation of new initiatives received, seek clarity where applicable and secure resource for initiative within Service Team for a timely and quality delivery
- Facilitate the completion of the Impact assessment process for change initiatives within the workforce planning team
- Responsible for production of the Service teams change roadmap
- Responsible for recommending the amount of change that can be deployed in the channels with mínimal impact to colleagues and clients
- Negotiate with Business Owners and challenge with facts and options when demand for change is higher than the channel capacity.
- Build an understanding of all client touchpoints, how they operate and the constraints that need to be considered in the context of change management
- Undertake scenario-planning exercises to evaluate the impacts of change on the service teams and shape the most optimal outcomes for the business
- Build collaborative and supportive relationships with a wide range of business teams and stakeholders
- Balance risk and facts to facilitate timely business decisions

**About you**
- Previous experience in - Programme management; resource planning; budget management
- Strong analytical and planning skills with organisational flair
- A logical and objective mind-set and a proven track record of fact-based reasoning
- Excellent communication skills, with an ability to keep things simple; delivering with confidence and challenging others honestly and positively
- Ability to connect easily and influence across the organisation
- Experience of being flexible to changing demands
- A strong sense of caring about the quality of delivery
- Applies client insight into plans and action
- An enthusiastic, energetic, courageous relationship builder and communicator
- Innovative thinker, building a culture of improvement and challenge
- Builds collaboration and networks - maintaining supportive and honest relationships with all teams
- Prioritises, simplifies and clarifies strategic into operational plans, enables flexibility in the system
- A self starter

**Interview process**

One stage interview process consisting of competency and behavioural based questions.

**Working Schedule**

You will be based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Offering a hybrid flexible working pattern to enable you the option of working from home and coming into the office.

**Why us?**

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

**What's on offer?**
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
- up to 30 days depending on role level & increasing with length of service
- This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information._

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