Customer Service Advisor

3 months ago

Leeds, United Kingdom Action Prompt Ltd Full time

**Action Prompt currently has an exciting opportunity for a Customer Service Advisor to join our team in providing our partner businesses with exceptional support.**

Based in Burley, Leeds (just north of the city centre) Action Prompt provides personalised mobile phone apps and websites to independent takeaways, restaurants and cafes. Our mission is to ensure that our partner eateries are not paying expensive commission to online ordering platforms, and help them grow their business by enhancing their customer experience and online engagement. We want to see small, local businesses thrive.

**Job Summary**

We are looking for an exceptional customer service advisor who will provide a professional and courteous service to each and every food establishment & customer who contacts the office.

We take pride in having a fun friendly office environment with plenty of free snacks and games (including a pool table) to keep us all entertained on our breaks.

**Responsibilities and Duties**

You’ll deliver outstanding customer service by successfully responding to questions and queries relating to new and existing clients. Address any customer/intermediary service queries or complaints that arise to ensure customer service and satisfaction standards are consistently achieved.
- Answering phone calls and liaising with team members to help the caller with their enquiry
- Supporting your accounts with customer service enquiries such as customer requested refunds, ringing through any unanswered orders, menu updates, customer orders, financial enquiries, social media marketing, SMS marketing and other CRM requests.
- Managing the Google My Business listing of your accounts (this will include contacting the takeaways directly to gain access to the listings).
- Performing administrative functions
- Updating client accounts

**Qualifications and Skills**
- Being computer literate
- Providing excellent customer service
- A natural communicator
- Quick to learn new skills
- Resolving problems
- Team player
- Ability to Manage multiple tasks and conflicting deadlines
- Administration and organisation experience
- Basic knowledge of social media marketing (mainly Facebook and Instagram), extra training will be provided.
- Experience in creative tools such as Canva / Photoshop would be beneficial but not compulsory.
- Competency in Google apps such as Docs, Slides, Sheets etc (similar to Microsoft Office).

**The right person for the role will be outgoing and self-motivated with a desire to progress themselves personally in our ever-expanding business.**

An interest in marketing would be beneficial but not compulsory, training will be provided.

**Benefits**

Annual salary of £24,000

20 days holiday

**Hours**

Working hours will be from 3pm - 11pm full-time 5 days out of 7 (this will require at least 1 weekend day however you will receive a day off in the week also).

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Responsibilities**: - Provide exceptional customer service to clients via...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...

  • Customer Sales Advisor

    3 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Service Advisor

    1 week ago

    Leeds, United Kingdom Bamford Contract Services Ltd Full time

    Customer Service Advisor Monday to Friday 37.5 hours per week Temporary to Permanent £11.53 per hour Leeds Our client, a large student accommodation, is seeking a Customer Service Advisor to support them during a busy period. This is an excellent opportunity to work alongside a dynamic team, providing exceptional service to students. This is a temporary...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Sales Advisor

    3 months ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds** Salary up to £24500 dependant on experience+ reputable law firm in Leeds+ full training provided+ excellent progression and development+ significantly growing business+ excellent transport links+ no shift patterns or weekends+ superb offices and environment+ brilliant on site facilities+ great team and culture+...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Perfect Placement UK Ltd Full time

    **County**: West Yorkshire **Town/City**: Leeds **Sector**: Administration and Accounts, Accident Repair Centre **Salary**: £26000 per annum **Job ref**: 131194 **Bodyshop Customer Service Advisor - Large Independent Bodyshop in Leeds** - Basic Salary - Up to £26,000.00 - Monday-Thursday 08:30-16:30, Friday 08:30-15:30 (39 hours per week) - 22 days...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Representative

    3 months ago

    Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds / Hybrid Working** - Salary of £22500 - reputable growing organisation in Leeds - excellent training and development plan - structured career path - excellent benefits - fab on site facilities - hybrid working - free parking - no shift patterns or weekends - great culture and vibrant team - lots of great incentives and...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn £10.42 per hour. **Customer Service Advisor benefits**: - Weekly pay, - Free parking - Canteen - Free hot and cold beverages - Continuous training and development whilst on assignment - Hybrid Working Training is included to prepare you for this role **Customer Service Advisor role**: - To...

  • Customer Service Advisor

    2 months ago

    Leeds, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.11** **Leeds LS27 ( Morley )** **ASAP start!** **Hours: Full time working hours, 5 days out of 7 between 8am-8pm** **What is in it for you?** - Located in the heart of Leeds LS27 ( Morley ) - Competitive hourly rate - Genuine career prospects - Weekly pay - Opportunity to get a permanent contract for the...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom GHC Recruitment Limited Full time

    **Customer Service Advisor** We have an opportunity for a Customer Service Advisor to join a long established manufacturing firm based in Leeds. The three main objectives you will be responsible for in this position will be the co-ordination and administration of sales activity within the Sales office. To support field sales staff and customers regarding...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking a Customer Service Advisor to join a company located in Leeds, that offers total solutions to the construction industry. This role requires strong customer service skills and experience working in a fast-paced environment, in return, this role has many benefits as well as a generous salary of £24,000 per annum. **Benefits and...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom Stratstone BMW Full time

    **Service Advisor (fixed-term, 6 months. Monday-Friday)** **Stratstone BMW Leeds** **Salary of £23,059 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...

  • Customer Service Advisor

    3 months ago

    Leeds, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £20,300 per annum. **Customer Service Advisor benefits**: - Generous 9% employer pension contribution - 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) - 50% off home, motor and pet insurance - Free travel insurance and Green Flag breakdown cover - Additional...