Client Liaison Officer

4 weeks ago


Hinckley, United Kingdom The Portfolio Group Full time

**The Client Liaison Officer will also be responsible for**:

- Telephony contact with clients with new, ongoing or longstanding employment tribunal
- Liaising with file handlers to provide feedback on communication with
- Recording and reporting on information and feedback
- Keeping client details up to date in all internal
- Ensuring client contracts are reviewed - including contract period, payments check and activity on Companies House.
- Digital file generation and maintenance in line with the departmental
- All client telephone calls to be undertaken in accordance with the company
- All client appointments are made in line with the Diary Booking
- All written client correspondence to contain clear, accurate and thorough information and meet required company standards.
- External and Internal mailbox
- Meet departmental and Company protocols and

**What you can bring to their team**:

- A total commitment to client
- A bright, enthusiastic outlook, a "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team.
- Ability to work in a fast-paced
- Strong customer-facing experience and time management
- A dynamic and flexible approach, as well as the ability to work under
- Microsoft Office
- Excellent commination skills, with a particular emphasis on telephone and customer

**P970156BG**

**INDPENO



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