Sales Office Administrator

4 weeks ago


Hinckley, United Kingdom Over the Top Textiles Full time

We are looking for a new team member to join a busy sales office in our manufacturing business, selling mainly directly online.
The role involves assisting in the day to day running of the office through providing excellent customer service and high levels of liaison with the relevant team members to ensure customer enquiries are dealt with to a high standard, orders are processed and despatched promptly and accurately, and after sales issues are settled without delay. Must be computer literate and have excellent attention to detail.
We can offer flexible hours with, potentially, some hybrid working.

**Responsibilities**:

- Fist line answering of phone
- Greeting and dealing with visitors
- Answer Marketplace (Ebay/Amazon) enquiries
- Taking orders from customers
- Processing orders onto the system
- Processing customer payments
- Pass sales/works orders to production
- Liaise with production and despatch regarding realistic lead times
- Obtain quotes for delivery to non UK locations
- Deal with courier non delivery and tracking issues
- Arrange collections/returns labels for customers
- Process returns and liaise with production over any action required
- Raise credit requests for customer returns
- Assist in marketing initiatives
- Deal with stationary supplies/orders
- Cover other office staff when absent

**Job Type**: Part-time
Part-time hours: 15-30 per week

**Salary**: £10.50-£12.50 per hour

Work Location: One location

Reference ID: OA0223



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