Senior Information Advisor

3 weeks ago

Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

**Department**:Information, Advice and Guidance

**Responsible to**:Information & Advice Manager

**Responsible for**:Referral Hub Team

**Hours**: 37

**Basis**: Permanent

**Base**:Malvern Gate, Lower Wick

**Salary**:£23,121 (pro-rata)

As the Senior Information Advisor, you will oversee and provide day to day overall guidance, and management to the Referral Hub Team. You will be responsible for ensuring that the service is working toward set goals and KPIs and within the remit of service level agreements. You will cultivate a compassionate and supportive working environment, ensuring staff are motivated to perform to the highest standards. You will provide direction to the staff on operational and people issues, linking in with the Service Manager and HR for guidance. You will ensure continuity of quality service provision in line with the organisational quality standards.

You will lead a team providing high level and specialist information and advice. You will lead an early help and prevention approach by supporting the development of strong resilient, supportive and sustainable communities.

You will support the I & A Manager/Service Manager in suggesting and developing a diverse range of services that meet the needs of older people whilst also ensuring all opportunities to generate income are optimised to meet required targets. You will provide regular reporting and statistical evidence on the progress of the services and assist with the implementation of services as required to meet current and changing needs in a fast-paced environment.

You will manage, develop and work with the Team, to support them to provide person centred, focused support to clients, their families and carers, who need help, both emotionally and practically, to improve their health and wellbeing to enable them to live independently for as long as possible within their community.

You will develop a strong and coherent knowledge of the local statutory, voluntary and community sector thus ensuring that clients are referred appropriately and receive appropriate support.

As the service will be continuously evolving, you will also be feeding back what works well to develop models of good practice. You will also be responsible for maintaining relevant IAQP and Quality of Information and Signposting standards across the service

You will manage your work time effectively, have a passion for supporting older people and can be flexible in order to meet service needs. will also undergo a DBS check.

**MAIN DUTIES AND RESPONSIBILITIES**:

- To oversee and direct the operational staff and volunteers responsible for service delivery ensuring that they work within quality frameworks.
- To carry out formal regular group and 1:1 catch up meetings, performance monitoring and annual appraisals with the staff and volunteers that you directly line manage.
- To actively coach and develop the staff you directly line manage through induction and regular team meetings.
- To ensure that functions within your remit of responsibility are running efficiently on a day-to-day basis.
- To be responsible for working towards agreed KPIs set out by the Service Manager within your service.
- To actively partake in the recruitment of operational staff and volunteers to meet the needs of potential clients.
- To ensure that the appropriate quality systems are in place for the work that meet the designated quality standard.
- To monitor the quality of the service within contract provision, and maintain full and complete records, using a computerised database for inspection purposes.
- across the organisation and ensuring the team are up to date with service and organisational changes.
- To develop and implement innovative ways of achieving service aims and objectives to ensure the service is cost effective.
- Ensure all clients are treated with respect, that their human rights and dignity upheld at all times.
- To ensure that message taking and recording of client data is accurate and timely.
- Participate in information gathering, data analysis presentations and reports.
- Ensure services are well publicised throughout Worcestershire keeping regular contact with referral partners.
- To will work collaboratively with other Team Leaders to ensure a seamless approach to referrals between teams to capture data and meet clients’ needs effectively
- Ensure good quality relationships are built and maintained between staff and the individuals they are supporting.
- Regularly review quality and effectiveness of service delivery through service monitoring including service reviews and spot checks. Where areas for improvement have been identified, to recommend changes necessary to ensure high standards of service.
- To be responsible for the completion of Payroll and sickness reporting and the authorisation of mileage expenses and annual leave.
- To be prepared to undertake regular training as required under external and organisational regulations, including online trai

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