Senior Reservations Agent and Administrator

2 weeks ago


London, United Kingdom Globe Apartments Full time

Globe Apartments, a long-established firm specializing in beautiful prime Central London serviced apartments, is seeking a sales-driven Senior Reservations Agent and Administrator to join our team. As part of this all-round role, you will be responsible for handling day-to-day reservation requests with accuracy and efficiency, managing bookings through various channels, and ensuring a five-star service for our guests and suppliers.

Key Responsibilities:

- Assist one of the Company Directors in day-to-day tasks
- Handle reservation requests promptly and accurately
- Source serviced apartments using our in-house and third-party booking systems
- Oversee and control the entire reservation process, including invoicing and payments
- Address general inquiries and follow up as needed
- Perform data entry of reservations and bookings into our in-house portal
- Interact confidently with external clients and suppliers in person and over the phone
- Ensure quality control of all aspects for each apartment
- Collaborate closely with team members to deliver exceptional service
- Complete administrative procedures accurately and prepare reservation reports on a regular basis

Key Requirements:

- Excellent written and spoken English
- Outstanding customer service skills
- Client and service focused mindset
- Flexibility to work outside office hours, including being on call one week per month
- Proficiency in MS Office (Outlook, Word, Excel)
- Strong attention to detail and a professional demeanor
- Assertiveness and a positive can-do attitude

Office-based role, with some flexibility on remote working:

- Working hours: 9 am - 5:30 pm, Monday to Friday, with additional out-of-hours availability
- Training will be provided for in-house and third-party booking systems

**Benefits**:

- Competitive basic salary of £35-£40K dependant on experience
- Dynamic and fast-paced work environment
- Opportunity to bring your unique sense of humor and personality to our small team

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, W1U 6EQ: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London, W1U 6EQ

Reference ID: SARA.7.8.23


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