Systems Co-ordinator
4 days ago
**Come and join one of the world’s leading luxury travel brands.**
Almost 60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
We’ll take you on unforgettable travel educationals to show you the A&K experience first-hand, and, as a company that never stands still, you’ll play a key role in our ambitious plans for the future.
You will need to be flexible and be able to multitask with different solutions. Lead, audit and monitoring of data loading to the reservation system. To provide system to support to end users though the Central service Desk, with resolution at first point of contact and within agreed SLAs.
**RESPONSIBILITIES**:
- Data loading - accurately load data required onto our reservation system in good timing meeting all SLAs. This is to include for example agent and supplier updates, group tours, exchange rates, airline information, rule set up, new users, service/package descriptions, regional and event information
- To load all data in accordance with the agreed standardisation guidelines
- To understand and read supplier contracts
- To assist with all general booking related queries
- To assist with all loading/supplier/rate queries.
- To review, investigate, resolve and log all supplier pricing discrepancies
- To test, log and report all system errors to the Product and Helpdesk Support Manager
- To advise on or run Travel Studio reports
- To monitor request trends and advise where training, workflows or processes are to be reviewed
- Air - to action all fare related queries including for example fare rules, group fares and child pricing.
- Air - to action all GDS general queries including seating & baggage requests, general GDS and SSR requests, name and schedule changes
- To action all user requests into the central service desk system meeting agreed SLAs
- To build effective relationships with users and suppliers
- To advise all users on the correct processes and best practice
- To ensure administration procedures and policies are fully maintained
- Reallocate specific queries to the appropriate department/team
- Log all closed requests against a categorisation system for reporting purposes
- To record all known solutions to the service desk solution log
- Assist in training of new ServiceDesk support team members
- Additional duties as required
**Communication**
- To give regular reports of issues and process/workflow concerns to the Product and Helpdesk Support Manager
- To log and share information of own operational/system/support knowledge to ensure all team members benefit
**EXPERIENCE & QUALIFICATIONS**:
Essential
- Be able to demonstrate a high level of accuracy and attention to detail
- Have proven problem-solving skills
- Experience of working in a busy environment with strong administration and organisational skills
- Excellent written and verbal communication skills
- Have proven data entry skills, data driven and have a keen eye for detail and accuracy
- Ability to prioritise and efficiently complete tasks in detail
- Be able to manage own workload
Desirable
- Be able to demonstrate a high level of accuracy and attention to detail having ideally worked within an air, ticketing, product, administrator or data loading within the travel industry
- Be able to work both as part of a team and/or independently
**Why work for A&K**
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career - not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by _Which?_ for looking after our clients during the pandemic.
We have two enviable office locations, in the Regency spa town of Cheltenham and the theatre heartland of London, Covent Garden. You’ll also have the opportunity to work from home as part of our hybrid working from home/office model.
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Referral
-
Transport Co-ordinator
7 months ago
Cheltenham, United Kingdom Grundon Full timeDo you ideally have two years' office-based experience in transport operations, or a sound knowledge of the waste industry? We’re looking for a positive, proactive and organised person to help manage daily waste collection operations at our **Bishop’s Cleeve depot, near Cheltenham**. As **Transport Co-ordinator**, you will join us on a **permanent...
-
Base Main
7 months ago
Cheltenham, United Kingdom Babcock International Full time**Base Main & Installations Co-ordinator**: - Location: Gloucester, GB, GL51 6SP- Onsite or Hybrid: OnSite**Job Title: Base Main & Installations Co-ordinator** **Location: Staverton (Gloucestershire Airport)** **Compensation: Competitive + Benefits** **Role Type: Full time / Permanent** **Role ID: SF55539** At Babcock we’re working to create a safe and...
-
Customer Co-ordinator
2 days ago
Cheltenham, United Kingdom i2i Recruitment Consultancy Full time**Customer Co-Ordinator** **Cheltenham** **Up to £24,000 DOE** **Temporary ongoing** One of Cheltenham’s most successful and reputable organisations. My client operates globally with impressive headquarters based in Cheltenham and are a proud constituent of the FTSE 100. They put a clear focus into their customers and employees Key...
-
Aftersales & Spare Parts Co-ordinator
7 months ago
Cheltenham, United Kingdom Kinshofer Full time**About the Role**: It’s an exciting time to join our small passionate and ambitious team. We are looking for an enthusiastic, customer focused and organised Operations Co-ordinator for our growing business. We are recruiting this role to interface with customers particularly on their after market requirements. The aftersales and spare parts co-ordinator...
-
Wedding and Events Co-ordinator
11 hours ago
Cheltenham, United Kingdom SLS Recruitment Full timeWedding and Events Co-ordinator Are you an organised individual with sales and planning experience in weddings and events looking for a new challenge? Location: A picturesque Luxury wedding and events venue based in Cheltenham **Salary**: £26,000 plus bonus Our client is a luxury, exclusive use, events venue based in Cheltenham, they are looking for an...
-
Biologics Co-ordinator, Band 3- RHeumatology
7 months ago
Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeBiologics Co-ordinator, Band 3- Rheumatology (25 hours a week) The role of the biologics co-ordinator is to ensure all patients on high-cost biologic drugs are dealt with appropriately from an administrative point of view. This involves preparation and distribution of prescriptions to the clinical team and keeping the DAWN database up to date ensuring any...
-
Cheltenham, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeJob Description: Postgraduate Medical Education Co-ordination SpecialistThis is an exciting opportunity to join our team as a Postgraduate Medical Education Co-ordination Specialist. As a key member of our team, you will be responsible for coordinating educational activities and events, ensuring the smooth delivery of our postgraduate medical education...
-
Provisional Co-ordinator
10 hours ago
Cheltenham, United Kingdom Connect Recruit Full time**Salary**: £23k - £30k basic Hybrid Role **Location**: Cheltenham and Stockport **Job Overview & Key Accountabilities**: There is an exciting opportunity to join our fast paced, leading edge, organisation which is based in two regional offices, one in the North-West and the other in South-West. It will be a blended working model of office and...
-
Technical Proposal Co-ordinator
6 months ago
Cheltenham, United Kingdom Spirax-Sarco Engineering Full time**Technical Proposal Co-Ordinator** **Location**:Cheltenham, UK (On-site) **Benefits**:27 days holiday plus Wellbeing day, Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan, Life assurance, Discount scheme. **Role Overview**: This is an excellent opportunity for anyone looking to move into an engineering or business focussed...
-
Facilities Project Co-Ordinator
4 weeks ago
Cheltenham, United Kingdom Security Cleared Jobs Full timeJob Description Summary GE Aerospace is a major manufacturer of aircraft engines and components partnering with the world's major aerospace companies covering commercial, business jet and military applications.We are currently recruiting for a Facilities Project Coordinator to work at our Cheltenham facility, a 55 acre site with approx 1600 employees.In this...
-
Mdt Co Ordinator
12 hours ago
Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time**Title**: MDT Coordinator **Salary**: Band 4 **Hours**: 37.5 **Contract Type**: 23 month (possibility of becoming permanent) **Additional information**: Please note these are administrative positions and there isnopatient interaction. These roles are based in a hospital setting with a proportion of home working. MDT coordinators play a vital role...
-
Avionics Systems Test Project Lead
1 week ago
Cheltenham, Gloucestershire, United Kingdom Undisclosed Full timeWe are looking for an experienced Avionics Systems Test Project Lead to join our team at Undisclosed. As a key member of the Test Systems department, you will be responsible for leading the development and execution of test systems projects, ensuring timely delivery, and meeting quality standards.Responsibilities:Develop and execute project plans, ensuring...
-
Engineering Project Manager for Test Systems
1 week ago
Cheltenham, Gloucestershire, United Kingdom Undisclosed Full timeUndisclosed is seeking a highly skilled Engineering Project Manager for Test Systems to lead the design and development of custom test hardware and software. The successful candidate will be responsible for delivering high-quality test systems solutions, working closely with cross-functional teams and external suppliers.Key Responsibilities:Develop and...
-
Senior Systems Specialist
2 weeks ago
Cheltenham, United Kingdom Henderson Scott Full timeHenderson Scott is seeking a highly skilled Senior Systems Specialist to support the development and production of their product range. As a key member of the engineering team, you will gain a broad engineering experience, engage with partners, co-ordinate technology specialists, and develop advanced systems engineering techniques.We are looking for...
-
Project Execution Lead
1 week ago
Cheltenham, Gloucestershire, United Kingdom Experis - ManpowerGroup Full timeJob Overview: The Test Systems Department designs and develops state-of-the-art custom test hardware and software, test harnesses, and documentation for up-and-coming avionics products.">About the Role: As an Engineering Project Manager (EPM) for Control Accounts, you will be accountable for delivering the scope associated with designated control accounts...
-
Test Systems Delivery Manager
5 days ago
Cheltenham, Gloucestershire, United Kingdom Experis - ManpowerGroup Full timeJob Title: Test Systems Delivery Manager">Duration: 6 months, estimated salary: £45,000 - £75,000 per annum, based on a 37.5 hour week and a hybrid working model in Bishop Cleave">About the Role:">The successful candidate will utilise experience and expertise to solve problems, develop and execute objectives for self and others, and influence short-term...
-
Home First and Reablement Planner and Administrator
6 months ago
Cheltenham, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time**Core Key Responsibilities include**: Responsible for the timely and accurate uploading and inputting new cases on to the clinical system. Working directly with the Locality Lead and co-ordinators in planning resource in terms of staff capacity to meet the demands of the service. This will require a flexible and proactive approach to ensure delivery meets...
-
G4S | Fire
5 days ago
Cheltenham, United Kingdom G4S Full timeAn exciting opportunity has arisen for a Systems Engineer in our Fire & Security Systems Engineering team based in the Cheltenham & Bristol area and surrounding territory.What you will doing Attend calls for maintenance (on site and or by telephone) as directed by team co-ordinators Rectify all faults on the first visit where rectification is within your...
-
Test Systems Delivery Manager
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Undisclosed Full timeJob Overview: The Undisclosed Test Systems Department is responsible for designing and developing state-of-the-art custom test hardware and software, test harnesses, and documentation for avionics products.Job Title: Test Systems Delivery ManagerLocation: Hybrid working modelEstimated Salary: £60,000 - £80,000 per annumThe successful candidate will be...
-
Test Systems Project Lead
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Experis - ManpowerGroup Full timeExperis - ManpowerGroup is seeking a skilled Test Systems Project Manager to lead our team in delivering high-quality projects.About the RoleWe are looking for an experienced professional who can drive project execution, coordinate teams, and motivate individuals to achieve excellent results. As a Test Systems Project Manager, you will be accountable to the...