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Night Operations Dispatcher

5 months ago

Bristol, United Kingdom OCS Group Full time

**About The Role**:.
The Operations dispatcher will report to the Duty Manager and ensure the best use of resource across both the PRM and Airside Coaching operation maximising efficiencies and minimising and delays or service failures.

**Main Duties**:
Supervise operational staff on shift to deliver a service consistent with customer specifications, taking remedial action if necessary.

To allocate resources to ensure best endeavours to maintain SLA and ECAC.

Conduct performance appraisals with appropriate employees, identifying potential talent and recommending training and development where appropriate.

To lead and organise the movement of staff and vehicles in a timely and safe manner.

Building & maintaining relationships with clients, airport authorities and other regulatory bodies.

Encourage collaborative working systems for upward communication and ideas and conduct briefing/TBT when necessary

To undertake any reasonable tasks as directed by your immediate manager or other company representatives.

**To be successful in the role, you will need**:
Team Leading/management qualification or willingness to undertake this qualification.

Must be able to obtain an airside pass.

Previous experience of Airside operations at an airport is strongly desired.

Previous customer service experience is essential as is demonstrable people supervisory skills

IT literate

Needs to demonstrate some experience at supervisory level.

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.