Global Coordination Centre Coordinator

2 weeks ago

Fareham, United Kingdom Remote Medical Inc. Full time

RMI Global Solutions is a bespoke solutions partner that supports operations in complex environments and manages risk through medical, security, and technical services. RMI works in a broad range of industries that all have one thing in common: the complexity of their operational environment. Our clients often work in high-risk environments that are remote, with limited local resources.

We pride ourselves in building long-lasting relationships with our clients - and that starts by making investments in each individual employee.

Whether you're a professional mountaineer, firefighter, military specialist, maritime worker, clinician, or businessperson, we have a place for you. We value open communication, constant innovation, and appreciation for others and are looking for medical and business professionals who have the same beliefs.

**SUMMARY**

The GCC Coordinator forms an integral part of the RMI Global Coordination Centre (GCC) team, helping RMI to provide support to our medical and security providers and our clients, whenever and wherever they need it. Available 24 hours a day, 7 days a week, 365 days a year, the GCC assists with everything from connecting medics to on-call Doctors for advice through to the coordination of assistance in medical emergencies worldwide.

GCC Coordinators are also responsible for supporting the RMI Operations team to deliver security operations worldwide, including threat risk assessment and monitoring and issuing movement notifications for teams deployed overseas.

The GCC Coordinator works on a shift pattern with each shift covering a 12-hour period. Shifts include evening and weekend as per their allocated shifts.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following:

- Coordinate communication between clients and topside medical physicians from initial contact through case close out.
- Coordinate and monitor medical care and work with facilities around the world.
- Coordinate and monitor security operations tasks globally alongside RMI Operations team.
- Coordinate logistics for medical evacuations and transfers.
- Assist with payment and billing for 3rd party service providers.
- Document all communications within RMIs systems in accordance with best practice standards and RMIs documentation guidelines.
- Develop and maintain 3rd party medical resources globally in support of RMI activities.
- Lead and assist with projects as assigned by the GCC Supervisor, such as health facility reviews and Medical Emergency Response Plan (MERP) drafting.
- Coordinate communication between RMI providers and RMI’s internal Crisis Management Team while acting as company emergency operations centre during external crisis events.
- Monitor global medical, political and environmental events to anticipate RMI staff and Client’s security and medical needs.
- Facilitate and partake in MERP/ERP drills with RMI providers and clients.
- Route Occupational health requests to the relevant internal departments.
- Mobilise additional RMI capabilities/assets, such as ground coordination specialists.
- Troubleshoot technical and operational issues in real time.
- Other duties as assigned.

**SUPERVISORY RESPONSIBILITIES**

This position has no supervisory responsibilities.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and EXPERIENCE**
- Education to A Level or equivalent accreditation preferred
- Experience working in a military or civilian contingency/emergency response/planning environment e.g., Military ops room, ambulance control room etc.
- Experience working in the offshore energy/maritime space preferred but not essential

**COMPUTER SKILLS**

**REQUIRED KNOWLEDGE, SKILLS, ABILITIES**
- Ability to effectively communicating with global service providers, clients and clinical providers.
- Ability to intake multiple pieces of information from multiple sources, prioritise and summarise in a clear, concise and accurate manner to all appropriate stakeholders.
- Prioritise and coordinate multiple events simultaneously.
- Ethical understanding of patient processes, confidentiality and personal health information (PHI) data management.
- Remain compliant with company HIPAA annual training.
- Comfortable working in high stress, fast paced environments
- Able to make critical decisions with limited information based on best COA (course of action) analysis

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