2nd Line IT Orders Officer

The main purpose of this role is to undertake the procurement of all IT & Telecom related equipment and services on behalf of the S&SHIS and its Customer organisations.

To provide an internal procurement service to S&SHIS colleagues and teams.

To provide administrative and billing support to the 2ndLine IT Orders Manager.

To provide support and to mentor and supervise apprentice/temporary staff including allocation of duties to ensure all processes/procedures are adhered to.
- Responsible for the ordering of all IT related hardware/software, solutions and services
- for S&SHIS Customer Organisations and internally for the S&SHIS teams.
- Responsible for the ordering of all mobile Telecom and IPT/analogue telephony related
- hardware, solutions and services for S&SHIS Customer organisations and internally for
- the S&SHIS teams.
- Undertake ordering, through delegated ordering and e-requisitioning for S&SHIS
- Customer organisations.
- Support the IT Orders Manager with the identification and investigation of fraudulent use
- of all telecom services.
- Maintain accurate budget records re the ordering of equipment for both S&SHIS and
- Customer organisations. Provide support to the S&SHIS Business Manager and the
- Procurement Team Supervisor relating to all budget and order enquiries.
- Audit all new equipment received by the Service, ensuring each item is:

- Allocated a unique reference number,
- Added to CMDB
- Protected with security markings
- Built/Configured using automated Build technologies (SCCM)
- Prepared for technician delivery and install

Support the IT Orders Manager in IPT and analogue line billing and liaison with customers and suppliers regarding call charges and new/additional services.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
- Detailed knowledge of IT & Telecom solutions/contracts/products/suppliers to assist with support and purchase enquiries/arranging quotes.
- Responsible for the placing of orders on S&SHIS Customer organisation’s own supplies/ordering solutions.
- Responsible for the ordering of mobile telecom equipment and contract services direct with 3rd party suppliers.
- Required to use Visual Display Equipment more or less continuously on most days.
- Knowledge and Experience of using Microsoft Enterprise Solutions for the imaging of Desktop devices.