Junior Technical Support Officer- Nhs
2 weeks ago
**JOB PURPOSE/SUMMARY**
- The post holder will work closely with the technical support team to maintain the smooth and efficient operation of end-user computer equipment through the effective installation, configuration and basic troubleshooting.
- Ensure effective customer service to ICT users across the trust providing direct customer support both over the telephone and in person.
**MAIN DUTIES AND RESPONSIBILITIES**
You will be part of an experienced team of Technical Support officers.
Main duties are:
- Provide assistance to, and work closely with the Technical project, Infrastructure and Operations teams.
- Provide basic advice, training, and support to users across the Trust for hardware and commonly used software and services.
- Troubleshoot basic desktop and physical network connectivity issues
- Accurately record, log and progress basic technical support faults and requests assigned to the team.
- Supervision of hardware and software engineers while on-site during system installations, upgrades or repairs
- Support the build and configuration of workstations and other ICT equipment such as printers, desk phones, smartphones, tablets and other supported peripherals.
- Undertake the installation, upgrade and deployment of client operating systems to a basic level.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software.
- Assist in the maintenance of documented procedures. Ensure any out of date documentation is either updated or escalated.
- Prepare and record data assets for the decommissioning process.
- Maintain a clear and tidy workspace, ensuring equipment is accurately labelled.
Travelling between 3 locations is required; DL3 6HX, DL14 6AD, DH1 5TW.
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