Sales Consultant

7 months ago

Southampton, United Kingdom Austen & Blake (Neve Jewels Ltd) Full time

**Sales Consultant**

Hours: 40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends.

**Salary**: Basic salary up to £23,000 per annum with the opportunity to earn commission and rewards.

**The Company**:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.r

**About this role**:
We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in Cardiff.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

**How you’ll contribute**:

- **Client Engagement and Consultation**: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
- **Product Knowledge**: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
- **Sales Performance**: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
- **Customer Experience**: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
- **Brand Ambassadorship**: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
- **Collaboration**: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

**Qualifications, Skills & Experience**:

- Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
- Experience liaising with high-end clientele is advantageous
- Confident telephone manner
- Proactive team player
- Problem solving: employ critical thinking to identify possible solutions
- Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role
- Have a keen interest in new software and the ability to learn new systems quickly
- Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
- A passion for luxury products and an innate sense of style.
- Strong attention to detail and a keen eye for aesthetics.
- Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
- A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

**Benefits**
- Competitive salary
- Commission
- 20 days holiday plus 8 days bank holiday pro rata
- Private Healthcare
- Access to 24hr Employee Assistance Programme
- Company discount
- Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown._

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Private medical insurance

Schedule:

- 8 hour shift

**Experience**:

- Jewellery: 2 years (required)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Jewellery: 2 years (required)

Work Location: In person

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