Library Service Advisor

3 weeks ago

Cirencester, United Kingdom Royal Agricultural University Full time

f5w Agricultural
**lVl **University

**Library Service Advisor - **Job Description***

The Role

**Job title**:Library Service Advisor

**Department**:Library

**Responsible to**:Digital Operations Manager***

**Location**:Royal Agricultural University, Cirencester***

**Job details**:Permanent;** **Part time, Saturday, term time only, 10 am to 5 pm with a 30
- minute unpaid lunch break; plus Tuesday, all year, 9 am to 5 pm with a 60

minute unpaid lunch break (0.3 FTE).***

**Salary**:Grade 3: £5,958 - £6,489 pro rata (£19,863 to £21,630 full time equivalent)

dependent on qualifications/experience

**Main purpose of job**: To support the library team, providing an efficient, high quality service

**Relationships with**: Students and staff, externals (e.g. suppliers, external members etc.)

Key Responsibilities
**1. **To deliver the highest level of customer service to all users, and create a positive impression

of the library and the RAU.

**2. **To take ownership of library enquiries and issues, and use judgement and initiative in

determining the most effective resolution.

**3. **To work as part of a team on the Help Desk to explain the resources, services and facilities

provided by the library, and provide training and support in their use.

**4. **To assume delegated responsibility for ensuring that the appropriate library policies and

standards are upheld.

**5. **To assist / cover for other members of the library team as required.

**6. **To co-ordinate and actively participate in meetings and other team activities with a view to

maintaining and developing the best possible quality of service.

**7. **To carry out a range of other duties broadly in line with the above to support the effective

delivery of information services to users, and the functional operation of the library.

1
Reviewed May 2023

Principal Areas of Responsibility:
**1. **To take sole responsibility for the library during extended opening hours, including maintaining

security of stock and ensuring the well-being of library users.

**2. **To welcome users and answer directional and procedural enquiries received in person, by

**3. **To assist readers to use the online catalogue and to access resources, and provide initial

assistance with printing, scanning and use of the self-service kiosks etc.

**4. **To share in a wide variety of administrative tasks and duties including, but not limited to:
stock-checking, shelving, tidying, book processing and minor repairs, box labelling etc.

**5. **To help maintain the upkeep and good order of the library environment, including regular

quiet patrol.

**6. **To take periodic headcounts.

service.

**8. **To ensure the library and its contents are left secure on closing up by following the correct

locking-up procedures.

**9. **To communicate effectively with daytime and evening library staff to ensure smooth handover.

**10. **To liaise with duty security staff as appropriate.

These Principal Areas of Responsibility should be regarded as flexible rather than fixed, and are

Other Responsibilities/Duties:
**1. **Participate in team projects for the development of the service.

**2. **Carry out peer training within the team.

**3. **Maintain, replenish and display agreed notices, guides, displays and publicity materials.

**4. **Undertake specific areas of responsibility as agreed with your line manager.

**5. **Take responsibility for your own training notes, either print or digital, and ensure they are

correct and up-to-date.

**6. **Uphold the Library Team Charter and the values encapsulated therein.

**7. **Undertake periodic Continuing Professional Development activities, both internal and external,

to keep up-to-date with developments in the library and information domain with particular

relevance to HE.

**8. **Ensure that reasonable care is taken at all times for the health, safety and welfare of yourself

and other persons to comply with the relevant University policies and procedures, including

those pertaining to lone working.

2
Reviewed May 2023

General Responsibilities
- The University is committed to equality of opportunity. All staff are required to comply with

current legislation, University policies and good practice guidance.
- All staff are required to act in a way that safeguards the health and wellbeing of children and

vulnerable adults at all times. The post holder must be familiar with and adhere to appropriate

safeguarding policies and guidance and participate in related mandatory/statutory training.

Managers have a responsibility to ensure their team members understand their individual

responsibilities with regard to safeguarding children and vulnerable adults.
- All staff are required to participate in the University appraisal process and should ensure they

are familiar with the process and plan time to prepare for their appraisal. Following the

appraisal, staff are expected to undertake in any necessary learning and development and work

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