Patient Administrator

7 months ago

Cirencester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

We are looking to recruit a Patient Administrator to join our team on Cirencester Hospital in patient wards.

The Patient Administrator role provides a full medical records service for the hospital including reception duties, being the first point of contact for all patients and visitors to the Hospital.

We are looking for an organised person who enjoys working in a very busy, challenging environment, where working under pressure to meet the requirements of the hospital, is an integral part of the role. You will have excellent customer service and keyboard skills, with a polite telephone manner. You must be able to work well within a team but equally be responsible and reliable to work on your own. You will be responsible for retrieving and filing Health Records in the Medical Records Library, ensuring case notes are sourced, prepared and dispatched in time for patient appointments and to ensure an accurate and timely medical records service is delivered to the hospital. Attention to detail is essential.

You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.

You must be proficient in the use of Microsoft Office including Outlook and Internet Explorer. Experience in the use of Trakcare would be an advantage although training can be arranged.

You will be responsible for the reception in the ward areas. This include being first point of contact for visitors and patients. You will be a support for the ward team including a range of systems in use on the ward as well as to enhance the ward care.

You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.

You will request notes for outpatient clinics, working to deadlines, to ensure all required information is available for clinicians. Attention to detail is essential.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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