Exp Care Assistant

3 weeks ago


Wooburn, United Kingdom Right at Home - High Wycombe Full time

Can we take away some of the frustrations of working in Community Care?

**About You**

Perhaps you currently work in Home Care or you used to? Perhaps it was always your intention to support the elderly or perhaps you fell into it by accident? What is certain is that working in the Care sector for the money alone is likely to be unfulfilling and short lived.

**Some Reasons Why You Might Be Frustrated At Work**

The Care sector is not perfect and whilst almost all Care companies work hard not all are able to get it right. It is likely that a few of the following points describe how you have felt.
- **Time**: None or not enough travel time between clients so I am always running late and feeling stressed.
- **No Time to Care**: Most Care visits last 15-20 mins so I have little time for quality care and building relationships.
- **Us & Them**: When I come to the office I am not made to feel particularly welcome and appear to be a bit of an inconvenience.
- **Unreliable Colleagues**: My company continues to employ unreliable and disinterested carers who appear to be here just for the money and not for the client.
- **Quantity not Quality**: The focus of my company is rarely on quality, it is on quantity and how many care visits can be crammed into a shift.
- **Promotion**: Opportunity for progression and career development is limited as the office are only interested in me delivering Care.
- **My Suggestions**: When I have a suggestion to improve things or share concerns no one gets back to me with a meaningful response.
- **Appreciation**: The only time I get thanked is when I am covering care for an absent colleague, never for the positive impact I regularly have on my clients.
- **Unpaid Time**: I am paid a fair amount for delivering Care, but I also spend a lot of time driving between clients for which I am not paid.
- **Carer Gender**: Too often our clients are upset as a male carer has been sent when they requested a female carer or vice versa.
- **Staff Turnover**: If new carers were given better training and more support, staff turnover would be much lower.
- **Visits Cut Short**: We are encouraged to rush our visits and cut them short where possible, which is so unfair on the client.
- **Ridiculous Rules**:Such as forbidding me to make a client’s daughter a cup of tea if she is visiting dad as she is not the client.

**We Are Not Perfect Either**

We cannot promise there won’t ever be a last-minute change to your rota when a client unexpectedly comes home from hospital with just 2 hours notice. Or, the allotted travel time to a brand new client was 10 mins but it turns out you need 15 mins. Or, that your favourite 96 year old client won’t ever pass away. But we can promise that when these things happen and you are frustrated or annoyed or upset we will listen and we will TRY to ‘ fix’ things or explain why they are like this.

**About Right at Home**

Right at Home High Wycombe is one of only 3 Home Care providers in Buckinghamshire to be rated by the CQC as ‘Outstanding’. We are part of a network of 70 Right at Home branches that focus on quality rather than quantity, with staff retention being pivotal to this. Homecare.co.uk, the UK’s largest Independent homecare review website rank Right at Home as the no.1 Homecare provider in the Wycombe District, with a Client review score of 9.9 out 10. For the third successive year we have been awarded 5 Star Employer Status by WorkBuzz the independent employee engagement research company.

**What’s In It For You?**

Whilst the competitive pay of £11.30 rising to £17.00 on bank holidays, per hour of care delivered, **PLUS**:holiday pay**, **paid mileage, realistic travel time between clients and company pension contributions are all important, what most of our Home Support Assistants say they value is; being part of a supportive team, having their suggestions listened to, learning new skills and doing a job that consistently delivers personal satisfaction.

**The Next Step**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.30-£17.00 per hour

Licence/Certification:

- driving licence with access to a car (required)
- Do you live within 10 miles of High Wycombe (preferred)

Work authorisation:

- United Kingdom (required)


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