Customer Service Advisor

2 weeks ago


Crewe, United Kingdom KPI Recruiting Full time

Customer Service Advisor
- Crewe_
- £10.00 per hour_
- Temporary to Permanent & Permanent opportunities available_
- Hybrid working available_
- Immediate starts available_

As one the customer service specialists you will be managing the day to day queries of the customers, drivers and engineers, solving challenges that get thrown your way. Being resilient and having a passion turn a difficult situation in to a successful deliveryand ensuring customer satisfaction is a must.

Key duties:

- Dealing with all types of queries over the phone whilst going above and beyond
- Investigating queries and finding a resolution that suits them - care, ownership and attention are what matters
- Working smart to create a seamless experience with the ability to adapt to an ever-growing company
- Delivering on KPIs whilst giving excellent 'customer experience
- Quality phone calls over quantity

Key skills required:

- Strong communication skills including a natural telephone manner
- Good listening skills, really care about the customer and be resilient
- A can-do attitude
- Experience of communicating with a number of different people on all levels
- Experience of problem solving and resolving issues in a positive way
- Experience within a contact centre is desirable but not essential
- PC literate - using word, excel and outlook

Full time
- 37.5 hours between 7am-8pm Monday-Sunday on a rota basis-Early, late and split shifts available.

KPI Recruiting’a client offer great company benefits including; Central location and close to local transport routes, 25 days holiday plus bank holidays, pension scheme and dedicated wellness initiatives that support your wellbeing, ranging from our 24hremployee assistance programme to subsidised gym membership

INDCOM



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