Service Desk Apprentice
3 weeks ago
Job Summary:
**Job Description**:
Your day to day tasks will include:
- Using a variety of industry leading management tools to proactively monitor the health of our customer systems
- Investigation of system faults to determine the root cause, working closely with support teams to resolve incidents, ensuring delivery of resolutions in line with customer Service Level Agreements (SLAs)
- Restoring failing services as quickly as possible and coordinating major incidents
- System maintenance tasks
- Status / performance reporting
We’re looking for
- A proactive attitude to work and a willingness to learn new skills
- Excellent communication skills, both written and verbal
- Excellent customer service skills
- Ability to work well as part of a team as well as independently; working on your own initiative
- Self-motivated, enthusiastic and energetic
Worker Type:
Temporary (Fixed Term)
Number of Openings Available:
1
And a fantastic opportunity to join a market leading Software Company.
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