Visitor Experience Officer

3 days ago


Buckland Abbey, United Kingdom National Trust Full time

For more information about our property please visit buckland-abbey

What you'll be doing As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year-round offering of events at the property. Working alongside the Visitor Operations and ExperienceManager, you’ll develop engaging and meaningful interpretations bringing to life the history, nature and beauty of Buckland Abbey that can teach, move and inspire our visitors. Understanding how and why we engage our supporters is key.

Working with our spirit of place, our wonderful team of 250 volunteers, as well as working with the visitor welcome team, to link everything we do back to our cause and the ongoing work we do. You’ll deliver high standards of presentation at the property,and ensure all our communications with our visitors, from the first click on the website, through our social media channels, to the posters and signs around the property are clear and consistent.

As a champion of exceptional visitor experiences, you’ll join a high-performing team and will regularly be involved in the duty management rota helping run the visitor operation. Buckland Abbey is open throughout the year, predominantly 7 days a week andthis role will require regular alternate weekend work.

Who we're looking for It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer-focused approach, with high standards of customer service.
- Excellent people skills, enabling strong relationships, both externally and internally.
- Experience in working to multiple deadlines and managing own workload.
- A hard-working approach, be committed and a team player.
- Experience in producing interpretation, marketing or promotional material.
- Knowledge of relevant Health & Safety procedures
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


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