Hospitality Assistant

4 months ago

Henley on Thames, United Kingdom Retirement Villages Group Full time

Thamesfield Retirement Village, based in Henley On Thames is on the lookout for a Hospitality Assistant.

As a Hospitality Assistant, you will have the opportunity to make a difference in the lives of our residents every day. You will be responsible for creating a warm and welcoming environment, providing excellent customer service, and ensuring the smooth operation of our hospitality facilities.

**Key Responsibilities**:

- Welcome and assist residents and visitors in a friendly and professional manner.
- Manage resident inquiries and requests, providing prompt and accurate information.
- Assist with meal service and ensure that dining areas are clean and well-presented.
- Coordinate and schedule activities and events for residents.
- Maintain accurate records and assist with administrative tasks as needed.
- Collaborate with team members to ensure a high standard of service delivery.

**Requirements**:

- Previous experience in a customer service or hospitality role is preferred but not required.
- Excellent communication and interpersonal skills.
- Empathy, patience, and a compassionate nature.
- Ability to work well in a team and adapt to a dynamic environment.
- Basic computer skills and proficiency in using common office software.

**In return we offer**:

- Pro-rota holidays plus bank holidays off
- Full sick pay after you have been with the company 3 months
- Medicare, after 3 months
- Birthday Leave
- Pension Scheme
- Life Assurance
- Discounted Gift Cards

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