Telesales Advisor

4 weeks ago

Newcastle Upon Tyne, United Kingdom MTrec Recruitment Full time

**MTrec’s new career opportunity;**

Our prestigious client is an established and highly successful Newcastle based customer service organisation. You will be working for a truly global multi-national organisation, with an incredibly well know brand name. They are now expanding their businessand providing consumers with a range of ground-breaking technology products and services. This really is a great time to be joining the business.

You will be joining a truly expanding and dynamic company, a superb team-based culture and huge opportunities to progress and advance your career. The company are looking for committed and hard-working sales orientated individuals who are looking for a long-termpermanent job opportunity. The company also provides fantastic bonus scheme with uncapped commission opportunities

**Rewards and benefits on offer;**
- **A permanent contract from day one.**:

- **An excellent bonus scheme.**:

- **Working for a blue-chip client.**:

- **Superb team culture**:

- **Excellent training programme**:

- **Newcastle based offices**:

- **Friendly working team structure and management**:

- **No weekends and a half day on a Friday**

**The job you will be doing;**
- Making outbound calls to consumers who have expressed interest in the service.
- Upselling additional products and services to maximise selling potential.
- Solving problems, going the extra mile to provide fantastic customer service
- Working towards monthly targets, i.e. sales, call handling times, targets, attendance and time keeping.
- Processing orders and updating customer accounts with relevant detail in an accurate and timely manner
- You will be expected to take the initiative and rise to different challenges each day.
- Where necessary provide support and guidance to customers to help them during the call.
- Work in a fast paced, customer focused environment constantly striving to ensure you are providing the best service possible.
- 40 hours per week - working hours between Monday to Thursday 10:00am to 8:00pm and Friday 10.00am -2.00pm.

**About you;**
- A great communicator and enthusiastic about helping customers.
- A passion about achieving goals and comfortable selling products that fit a customer’s requirements.
- Thrive on learning new knowledge and skills and are quick to adapt.
- Know your way around a computer and can navigate multiple systems.
- Be self-motivated and can work from home with mínimal supervision.
- Be resilient and can adapt to a fast paced and ever-changing environment.
- Previous direct sales experience essential - outbound telesales preferred.
- A key requirement is a strong CV with longevity in job roles.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude
- Able to deal with pressure and demonstrate examples
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude

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